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“I usually buy from the All Saints shops and haven't...”

written by hollyharrison on 10/07/2010

I usually buy from the All Saints shops and haven't had any difficulty with this. However, my mother wanted a cardigan which wasn't in stock in the stores so I bought it online. Firstly when the cardigan didn't arrive on time I called customer service. They told me that it had been delivered correctly and that they couldn't help me any more. I had to make a lot of phone calls in order to find out that they had delivered it to an incorrect address. When I informed All Saints of this they then promised to deliver another cardigan. This arrived and I gave it to my mother who found that it was damaged. Of course, I then had to organise the return of the cardigan, which was more hassle, as you can't return mail order goods to the shops on the high street. I then requested a refund and now, two months after the order was initially placed, this still has only partially been actioned and I am still emailing All Saints about it. I would recommend the shops but not the mail order service.