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“LOST BAGGAGE, NO HELP”

written by rhelewa on 05/03/2018

My baggage has been lost. the toll free number on website is not serviced. It is menu driven but when selecting menu items I am thrown in an endless loop. A connection flight with Lufthansa complicates things. They each blame the other for the lost baggage and are NOT dealing with the issue. I was told by the attendant at the airport to whom I reported the lost baggage, that if things worked smoothly she would be out of a job. In other words her job is at my expense. I received an email notifying me of a flight number on which my bag was to be sent however the website indicates the bag is still not located. Mixed messages or no messages. Rude, insensitive service and a system whereby no or mixed information is provided.
VERY VERY DISAPPOINTING!!!

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