Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!


Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


“Worst customer service experience ever”

Written on: 26/02/2018 by JaneQuinn (1 review written)

Worst customer service experience ever. I ordered a home-fi on the 2nd of February which was not delivered until the 14th of February. When it arrived, it wouldn't work. It turned out that this was because they had sent a wrong sim card.
Because of this I was not able to use it until the 15th of February, i.e. 13 days after I ordered it. On top of this, had set the contract to start from the 4th of February which meant that I would get billed for almost half a month of which I wasn't able to use it.

After about 4-6 hours in their customer service thoughout the period from the point when I made the order and until it started working, they inclined to give me a £40 refund which at the time seemed reasonable.

This was until I received a phone bill from my phone company, charging me £51 for making calls to's customer service because it turns out that some of their numbers are service numbers while some aren't.

So basically, I am left with an overpriced purchase and a feeling of having been wasted so much time on bad and slow customer service.

I would never recommend using for anything.

Was this review helpful? 0 0