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“Defective”

written by on 24/02/2018

I bought FLY boots from Schuh and they seemed OK in the shop and when I tried them in my house. However after 10 minutes walking outside I had quite severe pains in my right knee and hip. I have bought FLY boots in the past, also DrMartens that have been fine. In many decades of boot buying I've never had a problem so I sent these back to Schuh where I bought them. They mailed them back with the comment that they were the correct size so I phoned Schuh and asked if they'd bothered to read my complaint. They then said they would not accept there was anything wrong with the boots and they had been tested (how?) against others. If that was the case why didn't they say so

The boots cost 135 pounds and are unwearable. Schuh refused to accept responsibility and suggested I complain to Trading Standards

I have spent a lot of money in Schuh and on Fly boots in the past. Never again

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