written by McKenna416 on 20/02/2018
Firstly I must state the transaction went through smoothly and very quickly without any hassle. Also, any dealings I had with the support team were handled extremely professionally and courteously. They answered all my questions quickly and accurately and were a pleasure to deal with. The only downside to my transaction was due to what I considered misleading information being provided on the exchange rate I would be charged on my transaction. I used the "View Live Rates" link on the homepage and entered the amount I would be converting into the Rate Checker. However, when I logged in and processed my payment I received a rate far less than what I was quoted on the rate checker - it worked out €300 more expensive than the quote I received. After talking to customer support they informed me that the rate quoted on the Rate Checker on the homepage was the indicative rate the rate I was charged was the actual market rate. In my opinion the actual market rate should be the rate returned by Rate Checker on the homepage otherwise it is a bit misleading. Overall experience 3 stars - Good but could be better.