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“Overpriced and unhelpful”

Written on: 13/02/2018

After purchasing travel money in a rush, I almost immediately found out that when compared with a competitor, I paid £70 more by going through M&S, which was about 6% of the overall purchase.

I phoned the branch within half an hour of making the purchase to see if they would reverse the transaction, but was told they would only do this at the buy-back rate, despite the transaction being so recent.

Although I acknowledge I should have researched beforehand, I would never have thought the difference would be so extreme.

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