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“Not transparent”

Written on: 12/02/2018

As a first time "recipient" of funds, received an email notifying us of our client having transferred funds. However, nowhere in this email is a link/option to click to see transaction details, as you would if you get a wire transfer for example. Only "link(s)" provided lead you to a live chat which was unfruitful. Not user friendly, requested that our client revert the transaction and wire the funds instead.

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