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“I had a contract for my daughter for a year and at...”

Written on: 08/07/2010

I had a contract for my daughter for a year and at that time we had to replace her phone, she took out a deal with Orange. I did not realise T-mobile youfix 25 had me on an automatic rolling contract. As a courtesy to customers they ought to text a reminder through. Sadly, I did not notice the direct debit coming out for 6 months an have paid £200 to them needlessly. I emailed the customer service director Russell Taylor who immediately asked a junior member of staff to call me back quickly. Quess what? No refund is due except £8 still on the invoice. I know times are tough (all round) but this practice is unfair and should be changed. Surely other busy people are caught out by this practice of auto-renewing your contract by default too. V disappointed in unfair customer service from T-mobile.

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