Report Abuse

“incredibly complicated procedure”

written by Jamesatmacs on 04/02/2018

I have a travel card just to use as a back up to my credit card when I want to get cash. The number of passwords, passcodes, memorable words etc are ridiculous. The bank is not as complicated. I can't even change my address on the website. I don't really want to send a copy of my drivers licence via email or post. I asked if this could be verified at the Post Office and they said no. Just spent the last 45 minutes on the phone to the Post Office trying to get my account unlocked because I could not remember my memorable word. When I told them I do not remember putting one in they said they would send it to me via email. But then they did not have one on file to send me. Does that not tell you I did not have one? After getting my account unlocked and a new access code then I could get into the memorable word. Seriously this is ridiculous! By the way the codes on the app are different!!!! When I use these funds I will be looking for another travel card.