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“Ignore customer contact”

Written on: 02/02/2018 by 253Holman (1 review written)

As a loyal customer, I reached out to Forthglade via their website contact page to politely highlight grammatical errors on their packaging and on their website (which I thought would be helpful, given the premium branding that they wish to portray). They didn't have the courtesy to respond, which, I have to admit, shattered the illusion of the customer friendly brand that cares about customer feedback. Perhaps too arrogant, perhaps no substance behind the brand image - all of which leaves me less trusting in their brand values, which are an important element in the purchasing decision for me.