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“Where is my toy - Why have I got to wait 90 days?”

Written on: 01/02/2018 by Zion210 (1 review written)

So I took out insurance this week - went to track my meerkat toy only to find that
"Validation of your purchase/switch can take up to 90 days from the start date of your policy. We will also keep in touch by email on the progress of your reward claim."
Ridiculous - why would it take 90 days - everything is on computers that talk to each other. I got my 2 for 1 cinema tickets immediately so why am I not getting my toy straight away? Disgraceful, this will be well past the date by which a customer can back out of the insurance deal - I wouldn't have got the insurance through them if it wasn't for the toy. I'd better get the toy otherwise I will be back to leave a much worse review.
Why are they advertising the toy on TV if they can't supply it?
Sounds like really shady business practices.
And if they knew there was a high level of claims then they should have warned customers BEFORE buying.

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