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“Poor service getting worse”

written by Fatbloke11 on 01/02/2018

I have been an Amazon Prime subscriber for years- so many I have forgotten. I use Amazon as my primary goto place when I want something. I would be what they consider a heavy user.

The service they offer is a next day delivery service and this is great- click and order next day it arrives.

My last three orders have been a nightmare- when you get a delivery day and a tracking number you expect them to work. When you look at the tracking once it goes to out for delivery that's it no more information- if you get it on the date its due great but if not that's it its lost in the either.

First order two days late, second order 3 days late, third order still not arrived (now 3 days late). As you can imagine I have called and written to Amazon to find out whats going on, I have been given some great excuses- don't know/cant find your address/you were not in/dont know. After each call or written session I have been promised someone will call me to explain whats going on- no one ever calls back. Then I discovered that Amazon had cancelled my Prime account.

Long story short I called them again and kicked off and they gave me six months free Prime and £15 credit.

Poor poor service and would advise to pester them for decent compensation.