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“Some days ago I made 2 bookings for a trip from Athens...”

written by sotirisbotsios on 29/01/2018

Some days ago I made 2 bookings for a trip from Athens to Dublin and later on (the same day) I realised I needed to change the flight dates (and so I did) and proceeded to do it in the 24 hour grace period that Ryanair proclaims that it provides for this kind of changes.
However, I was charged an extra total of 80 euros for both bookings (40 euros for each booking - 20 euros for each flight), although the old and new flight prices were EXACTLY the same at the time of the change to the booking!
Moreover, the aforementioned change happened in the 24 hours grace period (actually it was done less than 2-3 hours after the original booking).
According to Ryanair's website and the 24 hour grace period (for this kind of changes) the dates change should have been at NO cost (as the price of the flights at that time was exactly the same).
I initially tried to address the situation with Ryanair's Live Chat customer assistance. But not only were they NOT helpful at all or even willing to try and check the reason for what happened, but they were also abrupt and rude. And of course no attempt at all at even pretending in trying to resolve my issue.
Unfortunately, I have been a regular customer of the airline the last couple of years and I thought that if I address this matter through their website and the complaint forms (which by the way, good luck finding the proper link and form to submit one), that maybe they will be honest and upfront about the unfair charge and sort it out as soon as possible. I even sent them printscreens from the original flight prices (taken at the time of the booking and of course the new booking charges).
However, the only reply I got back from Ryanair's customer service was a repeated standard reply prewritten form saying that the prices on the website are live and they may change at anytime (no one argued against that - however they don't even mention the fact that the prices WERE EXACTLY THE SAME) and that there can be a fee for changing the dates (NO MENTION of the 24hour grace period). I confronted them replying to all these nonsense and they sent me the SAME reply, only to finally add the fact that once they receive a payment they cannot provide any refunds for any mistakes concerning the payment received (Great business policy, right???)
Never trust Ryanair for anything. They prove to be one of the worst airline companies there is.