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“easy to book hard to get a deposit refund”

Written on: 27/01/2018 by arealcustomer (1 review written)

Booking was easy,
the price was very reasonable,
the campervan was lovely and clean with all the necessary bits in it.
communication was great... ...until I needed my deposit refunded.

as most people who have actually rented from them rather than just got a quote; getting my deposit proved very problematic, you have to fill in their own feedback form before getting your refund but their website lets you claim your refund AND tells you it's on its way even if you have not filled in the feedback form and you therefore wait for something which isn't coming.
Even after I filled their feedback form, applied for the refund (again) and their accounts department had emailed me the refund was on its way it actually took another 12 days and several calls/online chats and unanswered emails before the refund was actually issued. In all a total of 26 days since their website first told me the refund was on its way.

Having done this pre deposit return problem I had left a good review on their site, so I got offered a bribe of a £20 amazon voucher for leaving a positive review (with screenshot evidence) here.

I will not be taking the bribe
it does not even cover the costs of interests I got charged on my credit card for 56 days due to their inefficiency
but will send them a screenshot of my honest review.

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