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★★★★★

“Great prices and service”

written by jrEllis61 on 24/01/2018

Our washing machine packed up last year and found this company, ao.com, to be the cheapest to replace it. Wasn't sure about buying online, but the process was simple and painless, and our new washing machine was delivered and fitted in perfect condition and our old one taken away at a little extra cost. Perfect.

So, when our fridge packed up over Christmas, we went back to ao.com for an upgrade to a fridge freezer. However, I was having a bout of insomnia at the time, and my brain get befuddled. Upshot is, I ordered the wrong fridge freezer. It was during the sale, and a manufacturer had two fridge freezers in the same style on sale at the same price, but one was a lot smaller than the other... I mistakenly ordered the small one, not the tall one, which was not big enough for our needs.

I emailed the company to say that they had made a mistake... double-checked my invoice and realised it was me that had made the error, and re-emailed with an apology and request for help. The staff made the process painless and, by the following week, I had the correct fridge freezer delivered and the wrong one taken away. The staff could not have been nicer and I cannot recommend this company highly enough to anyone.

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