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“I bought a Titan 13 HP shredder with Electric start in...”

Written on: 27/09/2010

I bought a Titan 13 HP shredder with Electric start in April 2010 and still have not recieved the full product.

Points to note:

1.The delivery was slow

2.The finish of the product was poor, rusty nuts and bolts and paint falking off.

3.The operator manual was wrong in many areas, needs to be revised to take into account the changes such as missing oil dipstick

4.Missing parts such as pipe spacer

5.Battery leaking acid and battery compartment corroded

The worst aspect of the shredder is not the shredder itself but the atrocious lack of aftersales support from Titan

They failed to respond to letters and emails and when they eventually did they failed to resolve my grievences.In particular I paid an additional fee for the electric start and with the battery and battery compartment being sent back to them and no replacement being returned I do not have electric start although they ahve kept the additional payment. I am over a hundred pounds out of pocket. BEWARE before you buy, or you may be in a similar situation, taking legal action against them for reimbursement.

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