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“Poor Candidate Service”

Written on: 22/01/2018 by 111McConnell (1 review written)

What is the point of writing to the Customer Services Department at Blue Arrow. There are so many bad reviews that this suggests as a company Blue Arrow have no customer satisfaction interest. Candidates are seen as an inconvenience and can be treated so badly. Consultants lie constantly. When you ask to speak to the Consultants you are always told they are not in the office. Often this is not true as I’ve called from reception and could see the Consultant. Waited weeks and weeks for replies to email and telephone calls. Why do Consultants lie? Why do Branch Management allow this to continue?

I have experienced Blue Arrow for over 18 months and where at one time there were consultants who cared for an acted professionally can called you when they said they would and always rang you every week to check on availability when you informed them you have no credit on your mobile. Now there is a lack of communication and worse still is that they lose copies of ID documents and make you re attend and complete all the registration forms again.

The directors need to be looking into this as this is a series breach of legislation and date protection.

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