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“I flew on Spirit on 1/11/18 from Cleveland, Oh to...”

written by Cbaileyreed on 17/01/2018

I flew on Spirit on 1/11/18 from Cleveland, Oh to Atlanta Ga returning on 1/15/18. I got in the line to board the agent informed me that I would have to pay for my carry on bag &65. I informed her that this bag met all the necessary spirit airline requirements according to the information given as well as the size container displayed. Now hence my flight total was $168 car included. This is the same bag that I came in from Cleveland with and I was not charged so how can the same company (spirit) have different rules in different states. She informed me that the carry-on is considered a duffle bag. Really. This girly bag is a duffle. I asked for a manager she said that the manager is in another part of the airport and would not come. Well first that is an assumption. I paid the $65 only to inform the agent that I would be contacting Corporate. Now I contact Spirit via email. And I must say I did get a prompt reply. Well they decided to give me back $10. Are you kidding after several emails and no further refunds given. I informed spirit that I will not fly them again ever in life due to their nickel and dime promotions along with the carry on scheme. Take my advice you are better off flying Southwest.
Also the gentleman next to me had the same size bag and he informed me that he didn't pay for carry-on fee. I did ask spirit so what would they have done if I didn't have a credit, debit or cash available. She avoided that question. I sent it again with ??????
Southwest it is!!!!!