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“***AVOID*** ***AVOID*** NO LENSES 2 MONTHS AFTER ORDER”

written by Bridget373 on 17/01/2018

PLEASE AVOID THIS SHOWER AT ALL COSTS - THE SAVING IS NOT WORTH THE TROUBLE.

I ordered some lenses on 24th November and by December 12th they hadn't been dispatched and the order was just showing on my account as 'verified'. I emailed the support email address (THERE IS NO TELEPHONE NUMBER AVAILABLE) and they emailed back to say that their "suppier is running short of these lenses and your order should ship out in the next 8-10 working days".

Now, I have been ordering from this place for nearly 2 years without issues so I took this at face value and decided to wait for the original and order some different lenses, thinking that they would be dispatched quickly as they had been in the past. I couldn't have been more wrong.

It's now 17th Jan and I haven't received the lenses I ordered on 24th November nor the ones I ordered on 13th December. Every email is met with "our supplier is still running short of these lenses". THIS IS AN ABSOLUTE JOKE - WHO WAITS 2 MONTHS FOR CONTACT LENSES?!

I've asked them to cancel both orders and refund my money and I just hope this happens quickly. I would beseech you not to order from this company or any of the other websites that CONTACTFORLENS operates under - there is a list posted by another similarly aggrieved customer somewhere.