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★☆☆☆☆

“AVOID Alamo, National and Enterprise!”

written by taurustime on 14/01/2018

For the past 42 years, I have flown from London to Glasgow each December to catch up with family and friends. In that time, I have only had problems with 2 car rental companies - Enterprise and National -
both part of the US-owned Enterprise group. After vowing never to use Enterprise again after being charged £125 - subsequently refunded in full! - for a complete windscreen replacement following their 'convenient' finding of a tiny chip, I booked more recently with National, only to find on arrival at Glasgow Airport that National was also part of the Enterprise group. This time, they had booked me a car for 3 days instead of 4 - their fault! - despite my paper copy of the booking clearly showing my correct dates. Not a word was said to me about this as they busily prepared my paperwork and asked me to sign. Only when I returned to London and checked my credit card statement did I find that they had tagged on the 'extra day' at the full ONE-DAY rental cost, almost 40% of the entire 4-day booking cost. My threat to issue a Small Claims Court Summons against their Finance Director in England for THEIR MISTAKE saw the one day rental cost reluctantly refunded in full to my credit card, like they were doing me a favour of some kind! However tempting their rental rates might be, any up front 'saving' might well vanish into the ether as you undertake lengthy and time-consuming post booking communications to try to lever back any 'additional costs' applied by them. They did not earn their dire Review Centre rating by chance!

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