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★☆☆☆☆

“Worst company poor quality ”

written by Emersone494 on 29/12/2017

Would never recommend this company to anyone. Spent over £1000 on ensuite paid extra for next day delivery and instructed plumber to arrive. No delivery came called them and they said everything would be with us he next day. When the items arrived we were still missing the shower door so they sent a new one. they were all on a pallet which the ccouier they use just dumped on my drive. All boxes had some damage to them. When installing there were either parts such as screws and washers missing or the items were marked or damaged/ not fit for purpose after about 6 calls with very unhelpful call centre staff they said it was my fault as I should have told the delivery driver to wait whilst I unpacked every item and thoroughly checked them and counted all the parts. They said they would send a new shower door but it wouldn’t arrive for about 3 days after arguing with them they said the earlies time it could get to us was 2 days after I called. I asked that it would be delivered first things as my plumbers have moved onto another job and I had to arrange for them to come again I was told it would be by 10.30 there was still no sign of delivery when it eventually arrived the box was heavily damaged as was the shower door and frame again. I rang and had yet another bad customer service experience I was told another door could be sent but we wouldn’t have that until Tuesday I asked for a full refund and was told I needed to send back the doors at my own expense. Keep well clear from this company they are appalling

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