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“Seriously disappointed”

written by Lilly1990 on 28/12/2017

Still waiting for next day delivery 7 days later.
This is the third time I'm attempting a purchase from Wex. The first order online following a call to check stock was followed by an email the next day saying they have no stock and will send out when stock is available.
Due to this being urgent I was directed to the store. After a long trek to their new store across London I was told I can't have the item because it is on hold from the warehouses. Obviously this was my order yet they would not sell it to me. This was an emergency item for a shoot in one hours time. I asked the salesman if they had any other product to light a portrait shoot. I was told no despite there being rows of perfectly suitable lighting. I was amazed at their lack of support. I was told I could rent the item I originally needed and he'd call his manager. The manager asked me for £500 deposit for a £200 item. I said that I don't have that on me which was followed by an incredibly arrogant "most people don't show up trying to rent an item without a deposit." I held my mouth despite me never actually arriving to do this. I was told to go to the wex store to purchase this item!

I thought I'd give them the benefit of the doubt and try them again. I purchased over £2000 pounds worth of equipment for next day delivery. It is now 7 days later and nothing.

This is not the store for professionals who rely on a dependable service. Maybe ok for hobby photographers. Never again.

There call centre staff are tring to be supportive though.