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“Shoddy, little or no aftercare.”

written by Hollandus468 on 26/12/2017

Oh how I wish we had had knowledge of this site before buying. We have now lived in our home for 10weeks.Having a procession of men in and out to 'sort' the problems. All of which should have been sorted BEFORE we moved in. And still we are waiting for many more to be addressed.
They fit OLD Hotpoint appliances that barely work. Our dishwasher has failed already! Hotpoint don't even make the model of washing machine anymore. Because our kitchen has been so badly installed, the oven 'slants' downward. Fridge Freezer can not have the doors opened wide enough to take out the shelves for cleaning as there is not enough room before the door hits the wall. The cupboards haven't even been matched top to bottom!
One window is actually broken another 2 are damaged. Master suite ceiling is a cross-work of cracks. Family bathroom, tiles do not meet floor in one place. That's even though the mastic has been done which is leaving the gap. Shower in second bedroom leaked. I could go on and on.
We were even lied to about having electricity in our garage. There is none! We asked twice if there would be said electricity and were told yes.
We have now written to both the Sales Manager, they don't even reply. JH's Admin wrote and failed to answer more than one question. She wouldn't have lasted a week in my office.
Many others on this site feel the same as us.
Why don't Hopkins care, and more to the point why don't they have a site inspection of each house BEFORE you move in??
Everyone who has ever had a problem with Hopkins Homes should band together and publicise this dreadful company.
Our next step is to go to the NHBC.