written by Regancw126 on 19/12/2017
Our experience with Diamond Heaven went from bad to worse and ultimately tainted the early stages of our engagement. After receiving the ring we had to return it due to very obvious manufacturing imperfections, we waited 6 weeks for a ''brand new setting'' to be made but when it finally arrive, it was damaged and in a worse state than before. We had the examined by the National Associate of Jewelry who deemed it 'unfit for purpose' due to a handful of issues. We returned the ring in its entirety and have gone elsewhere to find a new engagement ring. The whole experience was stressful, hugely upsetting and extremely frustrating since we were met with insincere customer service and dishonesty. Given our experience with Diamond Heaven (Apex Jewelers), we would not recommend them.