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“Outstanding customer service and thoughtfulness”

Written on: 14/12/2017 by Andrea1710 (1 review written)

I would like to say what an absolute pleasure it has been dealing with such a connected and ethical company. I recently purchased 2 Coco Palm Cat Scratching Posts from zooplus. The items are firstly of exceptional quality and excellent value and my cat loves it already. However as my home is quite small I did not have the space to accommodate the second one. I emailed zooplus to return it and I have been so overwhelmed by their thoughtful response that I had to share it:

From: serviceSent: 12 December 2017 15:01

Thank you for taking the time to contact us and for your feedback.

You are welcome to keep one of the articles 279412.0 Coco Palm Cat Scratching Post- Brown / Beige.

Upon review of the available information, we conclude that a return of the other one is not required. Please consider donating this item to a local animal charity in your area.

Your zooplus Service Team


I have never encountered such a thoughtful customer service or response. I have made arrangements to visit the Mayhew Animal Shelter to donate the unwanted item.

I highly praise and recommend zooplus

Thank you

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