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★☆☆☆☆

“Stay clear of BT mobile”

Written on: 14/12/2017 by Jacquelyn235 (1 review written)

After 2 years of frustration with EE I finally changed my mobile phone network provider to BT thinking naively that they should be good. Well stay away, BT mobile bought EE and the poor service and hidden charges are the same. BT lures you in with seemingly good deals, BUT here the catch, their so called unlimited texts are not free at all, in fact. Whenever you use a moji or include a picture in your text BT will charge you 40 pence per text. It’s absolutely insane, the moji’s comes up whenever you are sending a text to your children or friends/spouse etc and if you are like me it’s nice to include a smiley face for example, and this BT knows too well so they charge unless it’s a plain text, shame on you BT.... furthermore their network coverage is lower and poorer than anyone else and if you like me try and call customer service (and are lucky enough to get through all the spoken nonsense and choices upfront) then customer care will only tell you that the coverage you are complaining about is flagged as excellent... it’s pointless, customer care in BT are just like any other dumb robot preprogrammed to say certain things... well I am cancelling as soon as possible and please do not waste your money and patience with BT, trust me it’s not worth it. Kind regards from a hopefully soon ex BT customer... Bearsden, Glasgow

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