written by christownsend on 11/12/2017
Asked me to pay £80 ontop of original payment for flights within the original terms and conditions... basically mis sold a product. Complained... Refund agreed.. 3 weeks later... emails and calls... no reply.. apparently there's a 'problem' with their bank! I'm hundreds of pounds out of pocket and having to dispute payment through my bank as crystal travel are unreliable and dishonest. Avoid.