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“Bad experience. ”

written by Bluestar4964ex on 08/12/2017

My wife’s feet are a wide size, and she has trouble finding stylish footware. I emailed the measurements, and was reassured that they could make the boots to her measurements. I paid around $300, and over two months later the boots arrived. They were a STOCK size, that in no way was close to the measurements I submitted. They were a narrow width that I could have bought anywhere. The soles of the shoes were more narrow than her feet. I emailed Bootmakers, and was asked to send photos. I sent photos of the boots beside my wife’s feet to demonstrate the extent to which the measurements were off. I was given a return address. I spent over $50 for postage to mail them. I heard nothing after that for a period of time. I emailed and finally received a reply. I was asked for the tracking. I provided a copy of the USPS receipt with the tracking number, and the confirmation page showing proof of delivery. I contacted them two weeks later and received an apology for not replying, and that they would be closed for a couple of weeks. I have never heard back from The Bootmakers, and that was months ago. I sent an email last week - no reply. The lesson I have learned here is that the Bootmakers please many customers, but they choose to do nothing when things go wrong. My wife has since bought herself some boots.