written by Clara479 on 08/12/2017
I received a letter from PE saying they’d tried to make an authorised withdrawal on my credit card for renewal of my home buildings and contents insurance. I contacted them to explain that I had received a new credit card in the course of the year, so they needed the new details. I spoke with a very polite, personable rep who introduced himself by name and asked how I would prefer to be addressed. He took the details required. We established that my renewal quote had been sent to the wrong e-mail address (not the fault of PE), so proceeded to go through all the usual questions in the renewal process. I was then informed that I had to send PE details of renovations that had taken place in the course of the year together with builder & builder’s insurance details, before renewal could take place. With only 3 days to go before renewal, I was worried that this would be a lengthy process. However, the rep was reassuring and sent me the relevant questionnaire there and then. It was a simple enough form to complete and I was able to do so and send it back to him the next day, which was a Sunday. After contacting PE on the Monday, the same rep phoned me back. He informed me that he had passed my completed questionnaire to the underwriters and that they had approved it. We were then able to complete the renewal process in good time before the expiry of the current insurance.
The bottom line is that what could have been a complicated process was made uncomplicated by certain factors:-
* Continuity - I dealt with the same rep throughout and, therefore, did not have to repeat myself throughout the calls
* Professionalism and efficiency of the rep
* Uncomplicated questionnaire, written for the layman
I was also very happy with my quote, given the level of cover.