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“DO NOT USE KWIK-FIT UNDER ANY CIRCUMSTANCES!!”

written by cfSkinner136 on 08/12/2017

Took my car into Kwik Fit as an emergency repair as my passenger window pane had fallen out of its clip and into the door panel, and dropped my car off at the Southend on Sea branch whilst I went to work around the corner. When I got home I not only discovered my driver side headlamp washer cover was missing but my bumper wasn't on properly on the drivers side.
As Kwik-Fit was only supposed to touch my passenger door I knew straight away the engineers had been fiddling with my car and stolen my headlamp washer cover. My husband has now looked under the bumper of my car and found that the Kwik-Fit engineers have not only stolen the headlamp cover but they have stolen the whole headlamp washer system from my car.
I am absolutely disgusted by the treatment and service provided by Kwik-Fit and the fact that they took advantage of me as a woman, and even charged me for the work when they clearly stole from me and tampered with my car.
Customer Services is a joke, you make a formal complaint in writing and they completely ignore it.
Kwik-Fit are obviously completely aware of the untrustworthy and criminal behaviour of their staff, and their way of dealing with it is to ignore all complaints.
DO NOT USE KWIK-FIT UNDER ANY CIRCUMSTANCES!!

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