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“awful customer service and very expensive quotes”

written by Salazaref394 on 05/12/2017

I discovered that I had been paying far too much for my campervan insurance and rang to discuss this with HIC. I was passed from department to department for over 20 minutes and in the end gave up. I requested a call back and this came quickly (this time). I spoke to someone who advised that they could not find a way to be competitive with the quotes that i had got elsewhere and that I could cancel as I was in the 14 days of renewal. At no point did she tell me about the cost of cancellation and that it went up the further into 14 days I was.

I requested a call back to cancel and was disconnected twice. I requested another call back which then worked. This operator after passing me around for a while and keeping me on hold for 20 minutes with no explanation then said she would send me an email to respond to which would cancel my policy. I waited and waited and nothing arrived. Conscious that another day would cost me more I requested a call back to be told that I had had too many call backs! I had to ring them again and eventually got the email address to request my policy was cancelled.

This was far too much hard work. I dread to think what they would have been like if I'd actually had an accident. My advice is steer well clear!