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“Very very disappointed with the inability to transfer...”

written by on 04/09/2010

Very very disappointed with the inability to transfer monies to a non nominated A/C.given that they only add additional nominated A/C's via written instruction (fax, email,telephone instruction not accepted)



In practice, this made an unforeseen "emergency" transfer impossible.



When I queried this, I was informed that I should have set up the "emergency" nominated A/C when I opened the A/C. (so I'm expected to have the foresight of knowing every A/C that I might need to make a transfer to)....



Their customer services is not manned 24/7....(something I find ridiculous for an "offshore" operation)



In short, I find their services very poor and totally unsuitable for the needs of non UK domicile customers.

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