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“Cheap and cheerful is how we have always treated this...”

Written on: 24/11/2010

Cheap and cheerful is how we have always treated this cinema, however our last trip taught us that customer service comes very low on their list of priorities! Staff were chatting and laughing in the projection box behind our seats and were so loud that they actually drowned out the sound on screen! When I complained to the manager, she said "So?! People talk, there's not much I can do about that!" She did not seem to appreciate that I had paid to see and hear a film, not her staff! Will not be using again, if we can help it!

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