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“Mustek 1200ub Plus - I, too, had a Mustek scanner...”

written by hamandwry on 11/09/2004

Good Points
Mustek scanners provide excellent quality scans at reasonable prices when they actually work on your system. The hardware is sound.

Bad Points
Mustek does not update their drivers when new operating systems (especially Windows) come on the market and provide absolutely no support for their products if you ever have a problem.

General Comments
Mustek 1200ub Plus - I, too, had a Mustek scanner running on Windows ME and it worked beautifully. The installation was simple and the scan quality was quite good. Then I had to get a new computer which came with Windows XP and the scanner failed to run on that system. Mustek claims it has working XP drivers but they don't work for half the people with whom I have spoken and Mustek technical support is nonexistent. Every time I emailed them to help me with my problem I got the same cut-and-paste instructions from their website that I had already told them didn't work on my system. Even contacting customer support to complain about this yielded the exact same cut-and-paste response.



In summary, I would rate the hardware that Mustek produces very highly, but the technical support and updates on drivers are completely inadequate which turns an otherwise excellent piece of electronic equipment into an expensive and oversized paperweight. I will never buy Mustek products again for this reason and I replaced my Mustek scanner with a pretty snowglobe which functioned just as well as my scanner and took up much less desk space.