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“I had used Printerinks.com before without problem, but...”

written by on 09/12/2009

I had used Printerinks.com before without problem, but this time I was told that the Samsung ML-2550DA toner cartridge I'd ordered was out of stock. I accepted that, but a month later I was still waiting, despite payment having been taken at the time of order. After two e-mails, they sent the toner, but it was not what I'd ordered - RT-ML2250D5. I informed them immediately, and got no response, so a recorded delivery letter was sent rejecting the cartridge. That got a response, they phoned up and told me it was the correct cartridge for my printer, which it clearly wasn't. Despite further e-mails and letters, they are still telling me the cartridge is the correct one. It looks as if I am going to have to take them to Court to get my money back.

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