Air France

I took Air France business class to far east, the meal I ordered was the worst EVER.

Wine was vinegar. Never again use this company.

Broken seats, entertainment, menu; Careless crew and passengers; hostile to family with children; with four children 3-15 separated in 3 groups of 3,2,1, no WiFi

1- They collect additional FEE if PAY by CREDIT Card ... And, design the Web System Policy to lie?:

At last stage of Pay: Instead of completing it make your Ticket a hold for a 3 days! (& Without a fee?) ... When want to pay again: Collect the money from Credit without completing the Reservation!? ... So, must call the Service to solve, Then collect from you: The SERVICE Fee without telling you? ... Its general Policy: Collect the money as they can ... If you can't Pay by web directly from the first time don't proceed: Change Airline or Start over again.

2- I used KLM many: Not bad & their MEAL is good & love Show by presenting a new.

3- Amsterdam AirPort: is not v. big but attractive & have unique Sitting design areas & Crowded & Have a "Meditation" Room for all Religions ... In paris Airp. don't stay a stopover for a long time to discover.

I leave in Dubai and I try to avoid the shiny blingblingness of Emirates as much as possible. Indeed, when travelling to Europe or even to the US, I prefer to take the opportunity to do some shopping in the new CDG terminals, have the chance to take a shower at mid-trip, rather than being surrounded by a flight crew running like chickens without a head for 12 hours straight, as it happens on Emirates.

Anyways, back to my latest experience on Air France. I have tried very hard to find something wrong with them on this DXB-CDG-LAX round trip. This time was in Business class. From the super efficient check-in to the smiling yet professional crew, to the always welcome walk of the captain before taking-off, I particularly thank Airfrance for the quality of food and wine. The selection is typically french high-end cuisine, and this is probably the highlight of Air France excellence, together with a top-of-the -line service: the flight crew know as much about wine and cocktail than they are capable of calming irate passengers, or organise an emergency evacuation (I didn't experience it on this flight, but I did many years ago).

The new interior feature a real flat bed, with plenty of leg room and storage; the flight entertainment system offers a wide selection of music.

The connection in CDG was pristine on both directions, and the lounges in CDG are a haven of quiet luxury. I even have enjoyed a free Clarins facial!

The only thing I have to mention as a not-so-good point is the poor quality of the lounge in Dubai. Managed by dnata instead of Amor france, it caters a selection indian/middle eastern food and cheap screw-bottled wines that are definitely not at par with the rest of the experience.

Thanks AF!

Air France is the worst Airline flying into and out of Sierra Leone and Africa at large. Why? They have a terrible customer service in Freetown, Lungi and on the phone in the US and France. This is true especially when they are talking to African passengers. Their agents lack the simple concept of good customer service. They are rude, unprofessional and not fit to do business in the hospitality business. This airline should be banned from flying to Sierra Leone and Africa. They are losing and leaving behind baggage of passengers during every flight to Sierra Leone. I do not recommend this airline to anyone flying to Sierra Leone or Africa. Especially if you are traveling for business. They lost my baggage and were unable to help me find it. I had to write a public review about them on Facebook to get their attention.

My story started when I arrived in Freetown, Sierra Leone. I flew with Air France from Newark Liberty International Airport to Freetown, Sierra Leone via Charles De Gaulle, Paris, France on December 2nd, 2016. I refused to fly with the alternatives due to similar stories I had in the past. One of my luggage was missing for more than 12 days and when I received it, items were missing. I know and understand that it is not unusual for a baggage to be left behind. What prompted me to write this review is the attitude of Air France in the process of locating and delivering my lost baggage. This is so far my worst experience with a Delta partner. I have been flying Delta for years but this experience has given me a second choice and hence the reason for this public review. As a priority member with Gold medallion status, I never anticipated my luggage being delayed without help or customer service agents being rude to me on the phone and in person. If they can be that rude with a Gold medallion member, it is worse for ordinary travelers.

When I arrived in Freetown and noticed one of my luggage was missing, I expected to see a Delta/Air France or some agent to help me with the next steps. There was no Air France or Delta Agent at the Airport. There was one old man pulling luggage and parking them on the side. I later found out that the old man was working for a company Air France contracted to do their dirty jobs with baggage in Freetown. There were more than 30 passengers around whose luggage were missing. We stood there for than 1 hour without help. We started asking for help with loud noises and eventually the old man told us, he is the only one around at the moment and that we will come to help us later. I later found out that there were three other baggage agents inside a room helping passengers who are willing to bribe them. I entered the room and ask them to come outside and help us. They refused and after a while, one of them came outside. They were very unprofessional. They did not communicate to passengers the procedure to fill out the missing baggage forms. After more than 3 hours, I was able to get one of them to fill out the missing baggage form for me. I missed my ferry to Freetown and ended up taking a small risky boat. I was told they will call me when my baggage arrived on Tuesday December 6th and they will deliver it to my address. I waited until December 6th. I did not receive a call and my baggage was not delivered. I visited Air France office in Freetown where I met more unprofessional staff. They told me my baggage did not arrive and they have no further information for me. I called Delta Medallion to track my baggage. The agents on the phone told me my baggage was last checked on December 5th at Paris but they are unable to give me information about its next destination or when I will receive it.

Long story short, I spend more than 12 days fighting with Air France and Delta on the phone and Facebook to get my baggage. During this time, none of their agents used the apology word. Instead they continued to be rude, unprofessional, and fit for purpose. As a result, I had to cancel my Air France return ticket, and buy a return ticket from the alternative airlines. I was not the only passenger in this situations. There are hundreds of passengers flying into and out of Sierra Leone each week and at least 20% of them go through this type of situation. I believe somebody need to raise the alarm and action is needed to correct the situation.

If you ever want to fly to Sierra Leone or some African country, I urge you to reconsider your decision if Air France is on your list of Airlines to fly with. We deserve better in Sierra Leone and Africa at large. Stay away from Air France and buy tickets from the alternatives.

Attention to misleading upgrades - AirFrance will try to sell you an upgrade but it may turn out to be to just one leg of the flight. You will not find out until you have already paid. It may turn out to be a really bad deal. No one will try to help you. The ground staff will take no responsibility for their words and will refuse you to give their names. In general the staff will just send you somewhere else to solve your problem where they will do exactly the same.

Love Air France. Hate Delta. It lost critical mileage seating on Air France for April 2015 to Paris (Business outbound/First Return), Are we surprised? Not in the least.

I will not use them either. Not a professiona company and the staff is rude

I hate air france! After a wonderful trip to paris they managed to not deliver my luggage from a DIRECT flight!

I am so angry i wish they go bankrupt!

I will sue if my bag is not delivered by oct 30th.

This is a sad excuse for an airline!

Air france die!

Will never ever fly air France again. I flew from Johannesburg and had a connecting flight in Paris then to London. Once in London I found my check in bag severely damaged. The wheels, casing and handle were all cracked. One wheel was completely broken off. I had to carry this 21kg bag on my own and I have a misplaced vertebra, which causes me severe back pain. Never the less I emailed the airline and included all the relevant documents. I got no response. So I completed an online form. Finally after a month I was contacted and told I will only be reimbursed £37 and was laughed at when I told them about how much inconvenience they had caused me. After this conversation I assumed I would be reimbursed I still have not received that money. I ave sent continuous tweets to Air France and they have responded and said they would contact me by the end of the day, still nothing has been done. This is the worst experience I have ever had with any organisation. It's disturbing.