Woolworths - www.woolworths.co.uk

I ordered a set of bedding and it never arrived and they refused to give me a refund or acknowledge they were at fault after loads and loads of phone calls whey have started to charge me interest on a item i never received !

woolworths.co.uk is a trading name for shop direct who also own / run

very.co.uk

littlewoods.com and a load more

My advice is firstly not to use them and if you have a problem call there head office or email 

@team_woolies

If all fails then please contact Financial Conduct Authority

like i have done

Hope this helps

On 6/1/15 I purchased a 5 door wardrobe from woolworths.

Delivery took a month and a half; well beyond the date stated on the website. As I have since learnt that they sell products that are out of stock.

I paid £100 extra for furniture assembly. Which is not done on delivery but by a different company, the delivery company is also a seperate company (useful to note as you have to sometimes make 3 phone calls a day as the companies don't liase with each other).

So the man from ecomaster came to assemble the wardrobe after it finally arrived, took one look in the box and said its missing parts and apparently this happens all of the time. He would order new parts.

A month later they tell me that they ordered the parts two weeks after I requestef them, the parts were out of stock, now instead of Shopdirect automatically reordering the parts when they come in stock YOU have to keep phoning up to order parts!

Ecomaster phoned me to say they had the parts, took a day of work, that was a lie; they didn't. The bloke came round unpacked the wardrobe for the fun of it and left it up against my wall, pretty dangerous can no longer have my goddaughter around because of it!

Phoned up ecomaster to complain they called me a liar, shopdirect laughed at me and one person kissed her teeth at me.

Got an email last week saying the parts were impossible to get. The email had no contact details. Customer service hung up on me three times. 4 call backs so far missed. A week later no refund arranged. ArrowXL won't collect the item as its unpacked, shopdirect went repackage it and shopdirect won't give me my money back. My online product review has been deleted and I have been blocked on Twitter and facebook.

Next week is the three month anniversary of the worst purchase of my life and they still have my money.

There's a reason woolworths went bust. Keep it off the high street!

Hope they enjoy the trading standards investigation.

Brought a tv unit, put it together, added LED lights...fab....for ONE day...then they broke. Power unit faulty. Contacted customer service who after two days advised their distributor would not give lights alone so on option for us was to. Buy another unit...with our own money?!!! Wait for it to arrive, take out lights then return unit!!!!!!!!!!!!!!!!

My understanding of the Salebof Goods Act is that if a part is not working or fit for purpose it has to be replaced.

Over to you then Woolworths??????????

I have a credit account with Woolworths and never had a problem until i ordered a wardrobe from them. I have had the wardrobe less than two months. The mirrored doors starting falling off and are dangerous. I rang woolworths and said that they would send someone out and i would be charged £45 if it was my fault. I agreed to have someone sent out as i knew it wasnt my fault so wasnt worried. Anyway they cam out and the guy agreed with me that it was dangerous ect and then they received the report back and he wrote that it was accidental damage and i opened doors to wide (i didnt) anyway they wouldnt replace it and charged me £45 call out fee. I am so ANGRY. They sell you poor quality products and wont replace or refund and blame YOU! Dont buy from this company....you will lose money.

Placed an order on the 2/10 and after realising it wasn't going to be delivered in time for the party rang and cancelled it on the 5th. On the 10th I rang again when the refund had not been given to be told it was never cancelled and they would do it. Rang again on the 13th to be told again it wasn't done and they would do it and process my refund whilst on the phone. Rang on the 18th to be told it still had not been cancelled bearing in mind my postage and packaging was refunded on the 10th. Rang on the 23rd as still no refund and was told it was to late to cancel it now and they would have to process a cancellation through the warehouse and I could not have my refund until it was agreed. Wrote a letter of complaint to be told the money would be refunded by the 28th and still no refund.one man actually confirmed he had spoken to the warehouse and it had now been cancelled. I have rang yet again to be told it will be in my account in the morning. Today is the 29th I have spent another 2 hours on the phone to the company who have used every excuse going to avoid giving me a refund from the computers have gone down to the person who could do it has pressed a button and then ran off for a meeting and also that other people in the company had accessed my account without my permission breaching data protection causing a delay in the refund. The staff of this company have no idea what they are doing and I have spent a fortune on phone calls and in time being sent from Cardiff to south Africa. I have never known anything so awful with such horrible staff. This company takes your money in a flash but can't seen to give it back. It's been a month now still no item or refund.

I bought a wardrobe and chest of drawers from this company and paid for both in August 2014. My nightmare of an experience with Woolworths only ended on September 24th, after many work and weekend days lost, money lost on phone calls, and unspeakable frustration at their utter failure to provide quality goods, their incompetence and atrocious customer service. Here's what happened:

- Received chest of drawers missing parts. Received broken wardrobe. Notified Woolworths. They could not provide parts for the chest of drawers, sent a letter saying they could not provide parts for wardrobe instead, then they sent wrong side panel for the wardrobe. I arranged to return both items because this was just ridiculous.

- The wrong address was given three times to the delivery/collection people, so I wasted three days of my life (7 am to 9 PM) waiting for goods to be delivered or collected. Woolworths customer service were useless at addressing this, and their couriers (Arrow XL and Yodel) were unable to address it at my instruction. In sum, I was stuck in a vicious, infuriating loop of booking returns and waiting in for nothing, and Woolworths did absolutely nothing to address this. I eventually got through to the ONE helpful customer service employee who actually did his job and fixed this. This was after some 10 phone calls and six angry emails.

- As I had thrown out the original packaging, Woolworths sent me giant mattress plastic bags to pack the wardrobe and chest of drawers. Not surprisingly, the plastic bags tore open when the collectors tried to carry them, causing me great anxiety that not all the parts will be returned to the company and that I would somehow be blamed for this and not get my money back. This sheer level of stupidity and not caring about customers has been for me the essence of my experience with this company.

- Customer service employees were completely useless and unprofessional. They do not have a process whereby they know what each of them did, so every phone call was just a waste of my time and money repeating the same issues over and over again.

- I spent well over £30 in phone calls to Woolworths to sort things out. They told me they will refund my call costs, but never did.

I'm not a person who normally writes reviews but my experience with Woolworths was so incredibly insane I just had to write about it. This company did absolutely NOTHING right from the moment I paid them the money to get my items. Every step of the transaction other than taking my money was a disaster: I didn't get the products I paid for, they were unable to address this, they were unable to arrange deliveries and collections properly, and all of this cost me money and time. This might not happen to everybody, but it it happened to me, it can happen to you.

Avoid this company. Avoid it like the plague.

was not happy. I have always made my minimum payment or more on time and now they decided to start charging interest. After emailing customer services it was all swings and roundabouts, contradicting each other to explain why. not one member made sense and never got to speak to the same one twice.

Let me first start by saying ,the people do reviews when they nag. I said it before I will say it again.

I read all those reviews about Woolworths and I could not hold my self but argue with facts.

First of all, there is a certain criteria to get an options account with catalogue sellers and I would not see it much different from the way you are getting a loan or a credit card. That translates to RISK. So, if you are rejected when you apply or during the order process, it has to do with the retailer taking care of his interest. Dont take it personally, I use to but bottom line is we are dealing with a point system.

Now, let me start that any email I sent to Woolworths was answered within 2 hours. They state a maximum of 6, and I believe them. More on that? My last email was answered at 11:30pm. Now wait, they should work until 11pm as stated in their web site. But you see? They do the extra mile there! Call me weird and demanding, I appreciate that.

Then about an order not been accepted and need more info. Why not? I dont have nothing to hide and I respect anyone who will sent me a new telly of £600 has the right to ask few questions. We (the customers) may have sold few things on Auction sites here and there, but take the moment to think if you would ever give a new item of £600 to someone you donnt know, and he would pay you back in instalments.

In my case, due to moving and having a new opened account, there were some concerns about my address. And very well they did and had concerns. So my order was processing and thought to give a call.

First of, my call was answered by a human being in less that 60 sec. I talked few times because I had other queries, resulting to experience not 1 but 3 customer support agents. They were all polite. The verification part involved several questions, I didn't feel bombarded, I just answered honestly and hoped I will fit the eligibility. Anything that was applied on my account I was first informed and agreed. I could see the status of my requests instantly online. My questions were answered and my order was changed to accepted with the dates promised during my check out.

To my noble opinion, this has to do with carefully selected operators but also with a certain culture. Anyone who believe a company that sells online have reasons to not sell, then that anyone should rewrite his agreement with reality.

Personally, Woolworths and the syster site Very, are acting as they should to protect their items and keep the customer happy in the same time. Not as easy as we would think about it from the ease of our sofa ordering within few clicks.

I would recommend Woolworths to everyone. As long as you dont look for reasons to be offended, you will not. If however you feel questions about your address or credit history make you nervous, then shop cash.

Finally, I have used Woolworths and Very in the past, with cash, and had zero problems. To add on that, the Courier they use (Very at least) Arrow XL, to my opinion (I trade online for 5 years) is the best Carrier I have experienced and I can declare my self speechless with the processes they follow.

Thank you Woolworths,

Kougianos

If you value your sanity DO NOT ORDER anything from this company. They trade on the ex-Woolworth's good name. The staff have no conception of buying laws and rules. They seem to make up their own rules as they go along. With help from The Citizens Advice Bureau they at last collected goods. What a relief. I will never, ever order from this company again. I won't go into detail but BUYER BEWARE.

Having paid £1300 cash for a plasma TV I was a little upset when it developed a Fault within 20 days of purchase. After doing some on line checking it was clear that this fault was well known (vertical line appearing on the screen). I then contacted Woolworths who gave me the number of Panasonic UK. Panasonic UK then stated that as it was less than 28 days old it was Woolworth’s responsibility and that they should replace it. Contacted Woolworths who eventually admitted that they would replace it. They then stated that because I had paid in cash they would have to collect it inspect it and then if the fault was deemed to be technical they would refund my money. I would then have to re-order the TV.When I asked why they could not replace it one for one they stated that as I had paid in full this was not there policy. They also stated it would take up to 14 days for me to receive a refund if they found that the fault had not been caused by me. I will be taking photos of the TV now, when it is packed and when the TV is collected. Terrible service all around but sadly I am not surprised.