Sky+

I have read so many reviews on here about how Sky is practically daylight robbery and oh my is it true! We cancelled our contract with Sky as we were moving in with family and already had Virgin set up there (which is much better I might add) and we were advised by Sky that we had 2 remaining bills that would need to paid before the contract ended. We agreed to this as it was explained to us that this is what would happen. We have emails to prove that we agreed the final payment date and amount with Sky and believe it or not the following month another payment of £50 has been taken out of our account! Straight on the phone to them and they sound like nothing more than script following robots, there were absolutely useless and had to speak to another colleague 4 times in a 15 minute phone call. It was agreed that they would process a refund back to the account within 3-5 working days... 5 days later and no money has been refunded. A ridiculously long waiting time later and they have said that they would not have been said a 3-5 waiting day for a payment refund as it would have to go back into the account on the same day that the bill was set up for (and shock that they wouldn't listen to call records.) ABSOLUTELY DISGUSTING CUSTOMER SERVICE AND THEY SHOULD BE ASHAMED TO ADVERTISE THEIR COMPANY. DO NOT GO WITH SKY UNLESS YOU ARE MORE THAN HAPPY FOR MONEY TO CONSTANTLY BE TAKEN OUT OF YOUR ACCOUNT!!

I have been with Sky 12 years and lived in a house that has, since 1992. It is very pricey and thousands have gone from us into Sky coffers over the years. But despite our long service and never missing a payment, even recommending friends in the past, they have treated us in a manner which I feel has been immoral, underhand and illegal, to coerce us into a new contract. Furthermore, as a disabled person, I feel they have abused that disability and made their service deliberately inaccessible and designed to coerce money out of vulnerable people.

I used to have Router trouble as it would randomly stop sharing internet through wifi. Replaced the router for free and never had a problem since.

I recently switched to Sky Broadband and decided to take the Sky Q TV which seemed like a good try. The product itself is fantastic but the cost is a rip off. they tell you to pay £30 for installation but that is if you take it with Sky Q multiscreen (additional £12 a month) or pay over £200 upfront just to install. By the way you don't get an actual extra box. that's extra too. I regret my decision to take it. I should have stuck with my good old Sky+ HD. Don't even get me started on their broadband. they say expect 40Mbps but I get 22Mbps in the house. So poor. Never again. When my contract is up, I'm switching to another provider.

This company is so big now. It makes me wonder if the know what they want.

I downgraded my package to broadband only as I was receiving bills of over £100 to watch adverts and the same rubbish over and over again. When i called the lady was helpful and said my next bill would be £28.50 and £22.40 from there on. I was then outraged that i received a bill for over £60. I rang them and was told that was correct..... ER NO IT ISN'T. I then requested that the call be listened to and for a call back. They called me twice while I was at work after I told them I would be at work and to please call in the evening and have heard nothing since. Needless to say I have cancelled my direct debit and will not be paying them anything, after being advised by a solicitor to do so. I have since bought an amazon firestick for £35 which gives me everything and more than sky did and doesn't charge me anymore than the initial £35, I would highly recommend this to anyone who hjas or is thinking of going for sky. DO NOT DO IT!!!!

I went to buy mobile phone from carphone ware house. Got sold a promotional package with Sky Q, unlimited calls and broadband for £26/month. The engineer finally arrived to install TV service, Because he could not think out of the box we had to agree to abandon Sky Q and downgrade to Sky plus due to wiring issues. For this we had to speak with cancellation who downgraded the service. We then received a bill for £40 a month. because it was not the original package sold to us.

The customer service is appalling!!! Took about a year to get through, and the staff were rude and not helpful at all, very unhappy customer

I was contacted by Sky by phone about switching to Sky. The offer seemed good and I agreed to the contract and it was agreed that I would keep my own telephone number.

When I received the email confirming the order it detailed that my number would be changing. I tried to phone the number given to me for queries.  

It took 35 minutes for someone to answer. When I explained what had happened they said they would have to transfer me….which then took another 45 minutes for someone to answer. I then had to explain it all again and they said they could not change the order they could only cancel it and then get someone to phone me back to reorder. In all it took nearly two hours to complete this ‘simple’ enquiry call. That was two days ago…..so far no-one has called me back.

I have tried to sort this out on line but Live Chat is constantly busy.

I have tried to phone back to sort this out but was kept on the line holding for more than an hour and just gave up. 

I have downloaded the Sky Service App but the call back feature mentioned on many of the poor customer service forums seems to have been removed.

There is no email address for anyone at Sky.

The whole situation seems hopeless. There just seems to be no way to contact Sky Customer Service or indeed anyone at Sky.

Took a while to transfer our TV package to our new house (had to be 3 weeks without TV) but other than that service is generally good without any disruption. Bit expensive.