Air New Zealand

First time flying with these guys from Sydney to Auckland.

Really impressed by these guys! We got a cheap flight and was pleasantly surprised by the staff at the check in. We took a lot of internal flights in Australia and met many grumpy staff!

However these guys were super friendly. Once onboard the staff were good, and was easy to get an extra drink or two. Lately on many flights it feels like you are asking too much when you want an extra beer.

These guys were happy to hand out the alcohol, so we were happy with that!

First time flying with these guys from Sydney to Auckland.

Really impressed by these guys! We got a cheap flight and was pleasantly surprised by the staff at the check in. We took a lot of internal flights in Australia and met many grumpy staff!

However these guys were super friendly. Once onboard the staff were good, and was easy to get an extra drink or two. Lately on many flights it feels like you are asking too much when you want an extra beer.

These guys were happy to hand out the alcohol, so we were happy with that!

First time flying with these guys from Sydney to Auckland.

Really impressed by these guys! We got a cheap flight and was pleasantly surprised by the staff at the check in. We took a lot of internal flights in Australia and met many grumpy staff!

However these guys were super friendly. Once onboard the staff were good, and was easy to get an extra drink or two. Lately on many flights it feels like you are asking too much when you want an extra beer.

These guys were happy to hand out the alcohol, so we were happy with that!

When my husband and I were stranded at Aukland airport on 19th of Feb due to a mix up by our travel company who had booked our flight to Dunedin for the 18th (the previous day) the very helpful assistant on the ticket desk went out of her way to offer advice and resolve our problem. As all flights to Dunedin were fully booked for three days she suggested that we fly to Queenstown and then drive to Te Anau which would then get us back on track with our itinerary which we did.

Top marks to Air New Zealand customer relations!

Auckland to vancouver

777 with seats 3:4:3

Seats are so cramped, not possible to use arm rests, poor padding, aisles are so narrow food carts bump into you, impossible for two people to use aisle at same time, Crew is crumpy and are clearly not impressed with the aisle width.

Never again. Leg room if over 6' is not possible, your knees will be up by your nose.

I used to use British Airways for my travel needs from Los Angeles to London, but after discovering Air New Zealand, there is no other airline I am going to use from here on. Their standard of service outranks BA on all aspects. Even their safety video is entertaining, makes you want to actually watch it. Seat comfort in economy is not great, much like all other airlines, but for a small amount of $$ you can book a preferred seat that gives you an added amount of leg room. Food service is the same, but their wine selection is outstanding from actual corked bottles of wine, they will even show you the bottle before they pour it and cabin crew are very up to date on the wine selections. Ordering drinks and snacks are done from your touch screen monitor, request what you want, place your order and it arrives at your seat. Cabin crew are approachable if you want to ask them a question or two, they seem to be enjoying their jobs, always have a smile on their faces. All other airlines should take note of their outstanding class of service and get with their programme.

We have always been loyal travellers on A.N.Z but even though we paid extra for exit row seats there was no room to stretch out our legs. Plane needed vacuuming, biscuit crumbs along isle. Plane appeared quite old. After travelling extensively last year to L.A and England and return, with Air New Zealand it was an extremely bad experience to have been so cramped on this particular 767-300 plane as I said previously, having paid extra for exit row seats.Unfortunately when we return to Australia on holiday next year, if there is no other option of plane we would have to look at another airline, and this we are very reluctant to do. We expected, when we paid extra for the exit row seats we would have the same excellent room as we had on our previous overseas flights.

Excellent flight , on time good food and entertainment excellent service from crew as my wife needed an ice pack in the middle of the night. Nothing was too much trouble. I think we have used every carrier to LAX and this is the best so far. The flights even leave at convenient times for traffic in LA and London

I upgraded two family members from their original economy seats, from brisbane to sanfransisco

The main reason I did this, was they were bumped out of two seats together, at the rear of the plane

To a middle and aisle seat up near the wing

My sister, is nog a good flyer, and by the wing would make the long flight, even more difficult

The only other way, was to go premium

I paid an extra $2500

The seats they got were terrible. One had a broken arm rest , and the other

The tray table was broken, and the movies not working either

The flight attendants were very sympathetic, and said, they would have moved them, but the aircraft was completely full

I wrote to Air NZ, but as yet, have had no compensation, whatsoever

What also annoyed me , is the fact that the two original economy seats

Had two single passengers in them

So, why was this????

I am very disappointed

Booked Air NZ Hamilton to Wellington and back same day for an important business meeting. Flight cancelled due to fog. Air NZ offered to bus me to Auckland to catch a later flight to Wellington, but as this would get me into Wellington long after the meeting was over, no point. I was told I would get a refund.

Just checked my bank two weeks later and they haven't refunded anything. Called Customer Service (what a joke that is) and was told that I would not get a refund for the second flight as it was a non refundable ticket. I could not get an answer as to how they expected me to catch the second flight if they didn't get me there in the first place. Absolute highway robbery. From now on, I will drive to Auckland to fly Jetstar.