Do Not Use This Company !!!!!

Do not use this company!!!!!!!! I would not even give them a 1 star.

Being a single girl tackling a move on your own can be quite daunting, I did not want to rely on my friends so I decided to hire a company to take on my small move. After looking around and getting quotes the Moving Home Company came back with a very reasonable quote, and had been very helpful over the phone in answering all my questions. Once however, I had filled in all the paper work and paid the removal fee, all communication from them stopped, so much so that I had to contact them the day before my move to find out details for the move the next day.
My move was scheduled on a Saturday and they gave me a time frame of between 8- 10 am. By 4:30pm I still had heard nothing from the company. They had not given me any contact details and when I rang the office number I just got the automated voice message. At this point I began to get very upset due the stress of the move and the fact that I started thinking that I had just been had by a fraudulent company. After waiting around in a packed up flat all day I decided to leave. A little while later I had a phone call from the removal men to say that they were at my flat.
We rescheduled my move for the following weekend. This time they arrived 2 and half hours late. When they arrive the driver of the van was not wearing any form of uniform and had no shoes on! The team arrived with no tools for disassembling the furniture that needed to … that was in the quote. So the driver went off with the van to go and purchase the tools that they required for the job. In the meantime the other two men who did not speak English, started to take my furniture out the flat and stored it on the pavement outside the block of flats in wait of the van. I was on my own for the move so I went to go and still with all my furniture to make sure that nothing got stolen. I asked the removal men not to try and move the sleeper couch until they had the tools to take the sleeper section out. They did not listen to me and whilst I was downstairs, they attempted to move the couch and in doing so caused damaged to the walls as they tried to bash and squeeze the couch through the doorways. When the driver got back I took him up to the flat to see the damaged that the men had caused and he turned around and blamed it on me and the fact that I did not get the furniture wrapped! They started to get very defensive and aggressive and as a single women on my own, I started to feel very uncomfortable and scared of being in the presence of these three strange men.
The damaged that this company caused to my flat cost me £291 to get fixed! I have been waiting for 7 weeks now to hear back from the company to see if they would reimburse me for the incompetency of the men in their company. Today I heard back from them and they are only willing to give me £40 back as a “token of good will”.
I have had nothing but a stressful and bad experience dealing with this company, it has been me who has had to chase the company up for any form of information regarding my claim, in order for me to get the compensation that I think is just, for the incompetency and unprofessionalism of their company.
I still cannot get over that a company can treat a customer in the way that they have treated me and I urge you to avoid them at all cost, unless you want to have a terrible moving experience like that one I had with The Moving Home Company.

DO NOT USE THEM!