LoveSpace Reviews - www.lovespace.co.uk

★★★★☆
3.6 / 5
66% of users recommend this
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LoveSpace - www.lovespace.co.uk

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★★☆☆☆

“Boxes returned smashed, ripped and smelly”

Written on: 15/10/2021 by fm383123 (1 review written)

I stored 7 boxes of personal items (clothes, documents, a few electronics and household items) for 10 months. The items were picked up and returned by men without a uniform in unmarked vans. The boxes were returned smashed up, with holes that seemed to have been made by rodents, what looked like rodent droppings and a moldy smell. After raising a complaint their support offered to pay for dry cleaning my clothes provided I presented two quotes for it. I felt that's too little too late. I would… Read Full Review

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★☆☆☆☆

“wasted my time ”

Written on: 25/09/2021 by Madelynd412 (1 review written)

My storage should be back on Sept 21, now is Sept 25, it is almost a 1-week delay, my storage still has not arrived. I called them every day but every time there is a new mistake or problem leading to a reschedule. I stayed at home everyday to wait for my storage (they send the "should be arrived today" email twice). Completely waste of my time… Read Full Review

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★☆☆☆☆

“Worst storage company ever”

Written on: 14/09/2021 by mvg34 (1 review written)

If I could put 0 stars I would. I strong not recommend this storage company, other than being very disorganised they have a bad collection system, you have to be waiting all day at the window for the truck collecting your stuff. Mine was there for less than 2 minutes, the time I come down the stairs to open the door he/she was already gone. I had to reschedule the collection slot for more than 3 times, with very unexperienced and not polite customer assistance. My stuff was kept for 3 months… Read Full Review

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★☆☆☆☆

“Bad bad storage ”

Written on: 05/09/2021 by AndreReynolds (1 review written)

As international students, a friend and I had to store our things over the summer. We were recommended LoveSpace, but were ultimately very disappointed. Upon collecting our things, we were met with hostility and rudeness from the workers. We had explained that we were not able to fully carry all of our things and had asked for help to carry things out but the pickup drivers threatened to leave if we didn’t bring our things outside quickly enough ultimately not helping us. We sent an email… Read Full Review

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★☆☆☆☆

“HIDDEN FEES”

Written on: 02/09/2021 by tyrneh (1 review written)

Awful experience with Lovespace, you'll have to pay absurdly high hidden fees to get your stuff back. When you pay, it shows 20 pounds for storage. But to get storage back, they charge you an extra month and 40 pounds in delivery fee. BE UPFRONT, how is this legal … Read Full Review

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★☆☆☆☆

“Absolutely Terrible Customer Service and Negligence”

Written on: 25/08/2021 by Adaf210 (1 review written)

I have been using Lovespace to store many luggages for 1.5 years. Realising that I'll not be returning to the UK for some time, I decided to donate my luggages to charity. However, I left an important item in the storage and therefore I called to request Lovespace to find it. What happened is what I would describe as the worst customer service I have ever experienced. Having first spoken to Anmol at the beginning of July, he assured me that the Lovespace warehouse would be able to find it… Read Full Review

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★☆☆☆☆

“Slow service ”

Written on: 16/07/2021 by chrisonderstall (1 review written)

I had real difficulties in trying to arrange a collection time, with an unpleasant surprise of a collection courier arriving at 8am. 10 days after they collected my possessions I got another unpleasant surprise with a huge monthly price. They seem a hit and miss, some staff helpful and others absent/slow… Read Full Review

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