written by upHood197 on 02/10/2014
wasnt informed theres extra charges for back delivery. Lack of information of my items and replies were very slow. initially i thought price was reasonable for storage but i was clearly wrong.
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Lovespaceuk's Comment
Written on: 10/10/2014
Thanks very much for your feedback – and we’re sorry to hear that you thought our prices are unreasonable. We think our prices are very low – especially compared to other storage options, but we do agree that improvements can be made with our website to increase the visibility of the return price.
We’re also sorry if it took a while to get back to your emails. During the summer we had a massive increase in demand for the service, which meant we struggled with the volume of emails. We have since grown our team to ensure we are able to deal with this number of customers in the future. We’re sorry this affected you and we hope you’ll consider using us again.
Best wishes,
The LOVESPACE Team