Worst mover ever, in 21 years never seen anything this bad

Click here if this is your business
Excess International Movers www.excess-international.com
★★★☆☆
3.3
57.0% of users recommend this

Reynolds363's review of Excess International Movers www.excess-international.com

“Worst mover ever, in 21 years never seen anything this bad”

★☆☆☆☆

written by Reynolds363 on 24/03/2017

We spent almost 2000 pounds on sending some personal effects, photos, videos of our children, mementoes and toys, from London to Uganda. On arrival, 6 out of 8 of our boxes were completely damaged, ripped open and water-logged. Items of much sentimental value were lost and many other items were broken. After complaining to Excess international and sending them photos of the damage as they requested, we received the heart-breaking news that as we had no insurance, it was not their problem. All those loved items, which to be honest had little monetary value, lost and they could not care less and took no responsibility. The irony is, we had asked about buying additional insurance, as our organization was happy to pay, but the advisor said the basic insurance was already included. So we didn't bother to pay more. Would it have made any difference? I don't think so. The careless, brutal way our boxes were treated suggests a very unprofessional service. Also, the promise that the boxes would be grouped into one package was nonsense. The detailed itinerary of our boxes included a number of trips to Europe (Germany and Amsterdam), back to Heathrow, then to the Midlands, and finally 7 boxes of 8 arrived in Uganda. Clearly not in one package. I am wondering what they felt they provided us, they were given our lovingly kept items, and they brutally threw around the boxes, carelessly smashed items, and somehow filled the boxes with water. We paid for that? Hard to comprehend. Our family is devastated by the loss, and absolutely nothing done to compensate us by Excess International. Beware. DO NOT USE this company.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 2 0