Excess Baggage Company Reviews - www.excess-baggage.com

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Latest Reviews

★☆☆☆☆

“DO NOT USE”

Written on: 11/02/2018 by Bain33 (1 review written)

The valuable items were 'removed' from my case whilst at Glasgow Central station - and even from inside my toilet bag - before the case was delivered to my location by courier… Read Full Review

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★☆☆☆☆

“Horrible experience, items STOLEN from my bag”

Written on: 22/07/2015 by crMiles125 (1 review written)

They stole my Macbook Air and its charger while my suitcase was in their company's possession so don't leave anything valuable in your bags if you do decide to leave them with Excess Baggage :)… Read Full Review

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★☆☆☆☆

“Most disgusting company service ever!”

Written on: 27/06/2015 by empirestor (1 review written)

Avoid this company like a plague! I had unfortunate chance of using them to send my bags. I had waiting for over 8 hours for the delivery guy to come and pick my bags. When he did not arrive, I called the company to find out that the driver had in fact come but because he couldnt see me, he left! I live on a 6th floor flat, of course he wouldnt see me unless he gives me a call to let me know hes outside. When I spoke to the customer agent on the phone, he was one of the rudest people I have… Read Full Review

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★★★★★

“True 5 star operation - and customer service ”

Written on: 19/05/2015 by 442Abernathy (1 review written)

I shipped my baggage via Excess Bagagge Co's Heathrow T4 operation. The staff couldn't do enough to help, and when I found myself in the wrong terminal surrounded by bags (due to a crazy taxi driver) they sent staff to assist me. My bags were shipped faster that I could get to Australia and were all waiting from me at home when I got in the door… Read Full Review

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★☆☆☆☆

“HIDDEN COSTS”

Written on: 09/04/2015 by GRH1986 (1 review written)

After been quoted an initial 140GBP for a shipment from the UK to canada (1 box weighing 20kg...) I was given misinformation regarding the timeframes and estimated arrival by the UK team. After having to pay upfront costs, the service went downhill from hereon in. The courier arrived a day late to pick the boxes up - and once it was picked up I was then told that the box couldn't be shipped until I had arrived in the Canada (i.e. couldnt be held in a storage unit until my arrival a few days… Read Full Review

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★☆☆☆☆

“Dishonest communication”

Written on: 13/03/2015 by RIJEN (1 review written)

I sourced this company on line to deliver a package from UK to South Africa. I paid all duties and shipping costs, only to learn that the goods had been seized on arrival in SA, as the Excess baggage company had liquidated in the mean time. Now the goods and the money are gone… Read Full Review

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★☆☆☆☆

“poor customer ervice”

Written on: 07/03/2015 by fredbeare (5 reviews written)

went with these guys but after all the forms you can never get hold of them. They never return calls or if you leave a voice mail they never return call nor respond to emails dire… Read Full Review

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★☆☆☆☆

“poor customer ervice”

Written on: 07/03/2015 by fredbeare (5 reviews written)

went with these guys but after all the forms you can never get hold of them. They never return calls or if you leave a voice mail they never return call nor respond to emails dire… Read Full Review

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★☆☆☆☆

“Beware hidden charges! Excess Baggage Company is...”

Written on: 25/02/2015 by AlisonG1630 (1 review written)

This company GROSSLY misrepresented the costs I would ultimately bear for shipping a suitcase from Europe to the United States by a magnitude of 3. I had contracted to pay Excess Baggage approximately $230 "to courier door to door" said bag from Geneva, Switzerland to Washington, DC, USA. I paid this exact fee when my bag was picked up in Europe, and expected that this would be the complete cost for the transaction. I could not have been more wrong: when the bag arrived in the US, I… Read Full Review

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★☆☆☆☆

“Damaged, Crushed and Could Care Less”

Written on: 17/01/2015 by 1959McWilliams (1 review written)

My goods arrived eventually 3 months after I was told they would and despite the FACT I put Fragile stickers and this way up stickers on all the boxes on all the sides when the lorry turned up only a third of them were the right way up. Also be prepared for extortionate charges for alleged customs inspections both ends of your journey and a TOTAL disregard for your property. Think before you ever consider using this company as they could care less once they have taken your money… Read Full Review

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★☆☆☆☆

“insured but won't pay out ”

Written on: 22/09/2014

do not use Excess Baggage Company I shipped with them and insured my personal belongings for nearly $75,000 with them, I asked for assistance on filling out the insurance form and was told by my contact that I didn't need to put down every single item, YOU DO IN MINUTE DETAIL!!!they dropped a box at my house and broke things and as they are not individually listed they are refusing to pay, they hide behind small print and offer no customer service, I am now left with having paid $1800 for an… Read Full Review

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★☆☆☆☆

“These guys took months longer than they estimated to...”

Written on: 03/09/2014

These guys took months longer than they estimated to ship my stuff and when it arrived it was like someone had taken a baseball bat to it. Antique books, pictures and wooden artefacts were broken. Their customer service was terrible, they didn't get my name right in a single e-mail correspondence and their staff were totally incompetent and unable to help… Read Full Review

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★☆☆☆☆

“The most horrendous customer experience EVER!!”

Written on: 24/07/2014 by Malawiboy (1 review written)

HORRENDOUS - STAY AWAY!! In short... these guys are AWFUL!! i paid for a 7-day services from Heathrow and cost me over £300 for 1 bag/26kg of golf equipment to Sydney, Aus. After 29days I then had to call the UK myself to find out what happened. This is where the catastrophes started... First of all 2 agents found it too much to help and hung up. Secondly, I had an agent (who was very helpful) got to the bottom of it and told me that the bag had actually arrived in Sydney 3 days after… Read Full Review

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Cbks2's Response to Malawiboy's Review

Written on: 03/09/2014

I also had a similar terrible experience with Excess Baggage UK shipping stuff to Australia, they are totally unprofessional.

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Malawiboy's reply to Cbks2's Comment

Written on: 03/09/2014

JUST SHOCKING!!!

Didnt get Any compensation!!

DONT USE THEM!!!

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★☆☆☆☆

“Lost my luggage, refund still pending”

Written on: 08/02/2014 by matthew70691 (1 review written)

XS Baggage lost my luggage. It's been 5 months and they are still avoiding paying the measly refund for my luggage ($300), considering my luggage contents were way way more than that. I would use other services if you're considering using XS baggage. It was absolutely upsetting and I wouldn't want others to experience what I experienced with this company… Read Full Review

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★★★★★

“Beyond market expectations (1677625)”

Written on: 04/10/2013 by drjaiek (1 review written)

Shipped boxes, door to door, from Toronto to London and arrived in days instead of a couple of weeks as expected. On returning to Toronto, one year later, air freight to airport service was selected and expected in 1-2 weeks. Contacted company when no notification of goods was apparent after 2 weeks. After a day, the company decided to courier boxes (10 with a total weight of 140lbs), and the goods were received at my doorstep. There was an error in processing my shipment and my boxes were… Read Full Review

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★★★★★

“1688356 consignment number”

Written on: 30/09/2013 by Pollydar (1 review written)

I was shipping some personal effects from London to Egypt and I was very impressed with the overall service from first contact through their website to getting quotation on line, to making phone contact, and setting up the collection. All along their customer service agents were very polite and helpful. The collection was done seamlessly with boxes being delivered the day before with wrap and tape so that they could be simply picked up by the driver. The driver also was very polite and helpful… Read Full Review

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★★★★★

“Friendliest customer service yet!”

Written on: 20/09/2013

I have waited until everything has arrived & been unpacked before reviewing as I wanted to be sure that it was as totally brilliant end-to-end as it was at the start. And it has been. The email & telephone contacts in Wembley couldn't have been more helpful - I can't mention names but one was a delightful Russian girl, I guess - but the helpfulness and friendliness of the staff made it feel like a favour for a friend, not a business. The goods arrived intact and the only tiniest hitch was… Read Full Review

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★★★★★

“Above and beyond call of duty!”

Written on: 19/08/2013

Leaving Gkasgow area I required a last minute shipment of effects to fly to Durban. The London team of Excess Baggage helped me every step of way to endure that my shipment was expertly handled, uplifted on time, and thereafter continued to advise me every step if the way until the shipment was safely in transit. My consignment arrived safely at destination and I felt compelled to thank the team for doing far more than was expected to ensure that all went well. Excess Baggage are excellent all… Read Full Review

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★★★★★

“Step by step sail post”

Written on: 18/08/2013

We had a very large sail taking up too much precious room on our boat and needed to send it from the USA to the UK. Without easy access to the usual niceties of easy wifi access or transport, and after horrific quotes from the well known competition (upwards of x 4) we came across Excess Baggage. They were really helpful and understanding with our problem, incredibly patient with explaining the endless paperwork. And best of all got it to the UK in 2 days - I only wish we could wrap ourselves… Read Full Review

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★★★★★

“excellent service”

Written on: 28/07/2013

The team from Excess baggage were excellent in helping my wife and i with a move from New York to Dublin. From the very start the phone service was prompt and helpful. Our organizer jumped straight into what was needed and helped and provided advice, he also answered my dumb questions with patience. I work for the un and am based in Africa and he was able to send al the documents that needed to be completed,despite my awful communications systems. I am now planning on using them to move… Read Full Review

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