Moving home to a new property is a challenging experience – both emotionally and physically, especially in cases where preparation and communication with the removal company carrying out the removal service is poor. We took all the precautions and well prepared for the big day by hiring a reputable moving company to carry out our move. Due to the scale of the move, packing by Elephant Removals was recommended a day before, although we did not have any time limit on the moving day. I have to say that we were exceptionally pleased with elephantremovals.co.uk and would certainly recommend to anyone.

I have had a great experience in moving with Elephant Removals. Really nice people and good value for money. Moved my items carefully and put it into the correct rooms. Arrived on specified time chosen by me. Thank you Elephant Removals for moving me, btw I moved internationally.

After an extensive search for a reliable home moving company, my wife and I found Elephant Removals for our large three bedroom house move. Their quote was very competitive and appealing, no other removal firm came near so they got the job. Elephant Removals crew were polite, cheerful exemplary and treated every item with full care. They made my move look simple and easy. I would indeed recommend this relocation firm and use in the future.

We searched online for a good removal company to help us relocate from Tottenham to Borehamwood and came across Elephant Removals website. After filling in some details on the website our quotation was quickly confirmed by a phone call. There then followed a series of communications which ensured everything went smoothly on the day. Thanks for the great move - we couldn't ask for more on our moving day. All in all they are a nice cheerful bunch of guys to do business with and I would use them again.

I have moved with other moving companies before, however the packing and move experience with elephantremovals.co.uk was certainly tremendous. The movers arrived well within time and were polite and very helpful despite the unsuitable weather conditions, they work extremely hard. I will not hesitate to recommend Elephant Removals to anyone searching for an affordable yet professional removal company.

We have moved with Elephant Removals and have recommended to third person know who also appreciates it stating it was stress free moving experience. Thanks to Elephant Removals dedicated moving and office team.

My experience with Elephant Removals can be summarised with the below (summarised) email I sent to them after the fact. In summary, they were late (I was charged by the new owners of my property as we were 4 hours late moving out!), unorganised (didnt seem to understand that everything required packing and required my husband to step in and help), unprofessional and showed a complete lack of customer service throughout. They even passed a comment about tea breaks when there were two hours of the day when they were waiting for packing material! Our response to the below was a 100 pound deduction from the bill. They have since ignored all emails from us seeking compensation for damages to a dining table and a radio. I can only assume they have no insurance policy in place. Booking of Elephant Removals - I asked whether he needed to come round and assess the inventory so we were sure to get the right size removal vehicle. He did not deem this necessary - and consequently the van that turned up was too small. On discussing whether Elephant should pack all our belongings on the previous day or the same day, I was told either approach was possible - we were four hours late moving out the flat and incurred charges form the new owners as a result. Day of Removals - removal van was expected at 9:30 - it arrived two hours late without packing material!! It took 2 hours for someone to go back to Elephant and pick up the materials. During this time, the two remaining Elephant employees needed direction from my husband on how to proceed. Throughout the day, there was little leadership or supervision from the Elephant team and it was very unclear who was in charge. My husband had to step in and direct the team and provided hands-on help working at twice the speed of your employees. Whilst the point has been made that it is our choice whether to help or not, we did not feel there was really a choice here as otherwise the removal process would have taken even longer. In addition to this it is worth mentioning, I also had to start filling boxes – I am 9 months pregnant – it has taken me 3 days to recover from the experience. And finally, we resorted to asking the removal company of the people moving into the property(who had been parked outside for 3 hours) to lend a hand. As an aside, its worth mentioning that they were quite shocked at how the removal process was being run and the speed at which progress was being made. And by contrast they worked with speed, purpose and organised themselves efficiently to get the belongings out of the flat so they could finish their job and move items in. They also did not need much direction. - During the packing process, the Elephant team were told several times that they were to pack everything. However on checking their work throughout the day I kept finding cupboards they had not yet started on and they seemed surprised when I said they needed to pack up said cupboards. In addition, on instructing that a cupboard should be emptied and on checking whether this had been completed or not, I found on several occasions that two/three items had been left unpacked - again this resulted in leaving a whole drawer of belongings behind at the property. It became clear to my husband that an extra van was needed to transport our belongings. However, the Elephant team did not appear to be able to make a decision on this point. I called and requested an additional van – they did not take my word for it and did not call me back to agree the way forward. I find this quite unprofessional as at this point we had been on the phone to Elephant several times during the course of the day and were already 3.5 hours delayed in moving out of the flat. On packing the second van, part of my BO Concept dining room table was broken. On discussing the bill with the Elephant team, there were comments made about how we should pay because the team are on minimum wage. There was also a reluctance to call someone more senior at Elephant to discuss the issue further.

Hello Harris, Thanks very much for today. There’s no way we could have moved those furniture on our own!!.If I am asked to recommend any removal companies from people I know, it will be Elephant Removals, I DEFINITELY WILL”. Thanks a billion". Allan