DBM Express Movers Reviews - www.dbmexpress.co.uk

★★★★★
4.9 / 5
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★★★★★

“Excellent mive”

Written on: 03/12/2017 by JohnnyBastow (1 review written)

We moved over 200 miles in August from London to Yorkshire Dales using DBM Express - can’t praise them enough, fantastic service all round. They packed our belongings and furniture from a 5 bedroom house during the day, and drove two vans to arrive at 8 am the next morning. All boxes were clearly labelled, and they put them all in the right rooms, and even offered to move any we wanted at the end. The removal guys were very professional, polite and nice - My wife met them at the new house… Read Full Review

Dbmexpressmovers's Response to JohnnyBastow's Review

Written on: 23/03/2018

Dear Johnny,
Thank you for your lovely review and glad to hear that you found our removal service a fantastic one. This is exactly what we aim for - professional, stress free and smooth move. It has been our pleasure having you as a customer.
You know how they say it: 'happy wife, happy life'. We even DMB'ed the spider!
Wishing you a lovely staying at your new surroundings.
All the best,
DBM Express Movers

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★★★★★

“London to Inverness and hardly any stress :)”

Written on: 27/11/2017 by PamelaGreen (1 review written)

I interviewed six other removal companies and originally turned down DBM due to receiving another competitive quote but I'm so pleased I reviewed my choices and went with them, as they were excellent! I had a two bedroom flat to move from London to Inverness and didn't use the packing service so packed up my personal items and kitchenware myself. They arrived promptly at 0730 to prepare for two drop-offs in Inverness. They co-ordinated and organised everything perfectly and took their time… Read Full Review

Dbmexpressmovers's Response to PamelaGreen's Review

Written on: 27/11/2017

Hi,

Thank you for this glowing review and thank you for trusting us with your move. So pleased to know that DBM took away the stress of moving and you had a great removal experience. It has been our pleasure assisting you and if you ever need us again please do not hesitate to get in touch.

Kindest regards,
DBM Express Movers

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★★★★★

“Brilliant efficient capable respectful ”

Written on: 18/11/2017 by wtMoore53 (1 review written)

I was very satisfied with the service I received from DBM.  They arrived just after 7 in the morning. They started packing straight away vvery efficiemtly very orgossip. Nothing was too much for them. They were very polive and respectful. By 12.30 everything was packed and loaded onto the truck.had a quick lunch on the if wag to the new home .they unloaded everything in a very organised manner everything was in the correct rooms. Made sure we were happy with everything. Nothing… Read Full Review

Dbmexpressmovers's Comment

Written on: 27/11/2017

Dear Mr Moore,

We are delighted to hear that you had such a good experience with DBM and that you would recommend us so highly. Thank you for your glowing review and please don’t hesitate to get in touch if we can be of further assistance.

Kindest regards,
DBM Express Movers

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★★★★★

“Fast, efficent and polite”

Written on: 30/10/2017

Three removal men arrived on time and very speedily loaded all my belongings into the van(and this was just after moving a 4 bedroom house). They then unloaded at the new property carrying stuff up three flights of stairs without complaint. All broke into a sweat but did not slow down! They were a professional team who were clearly intent on getting the job done with as little hassle to the mover as possible. I could not really find fault with anything and have already recommended them to… Read Full Review

Dbmexpressmovers's Comment

Written on: 27/11/2017

Dear Customer,

Thank you for your wonderful review. We are trilled to hear you found our service an amazing one and that you will be recommending us.This is a huge compliment. It has been our pleasure having you as our customer.

Kindest regards,
DBM Express Movers

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★★★★★

“Moving experience”

Written on: 30/10/2017 by MarioSerrano241 (1 review written)

Very good experience punctual considerate and nothing too much trouble. The removal men were very experienced and professional and made the move less stressful. I thought they were great value for money and I will use them again!… Read Full Review

Dbmexpressmovers's Comment

Written on: 27/11/2017

Dear Mario,
Thank you for the time you took in writing your review. We are pleased to know that all went well and should you ever need to move again please don't hesitate to get in touch and it will be our pleasure to assist you.

Kind regards,
DBM Express Movers

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★★★★★

“Complex move handled very well”

Written on: 01/10/2017 by MartenW (1 review written)

My move had all the bells and whistles - move, storage, cleaning and one unusual situation. While we saw them take great care with our items (for example all the glassware was individually wrapped) - accidents happen and we had a audio speaker that was already damaged, but was damaged further during the move. How do you handle this - well, if you're DBM you handle it very well, they managed to track down the same ones somehow, perhaps gumtree or ebay - and delivered it after a few days to my… Read Full Review

Dbmexpressmovers's Response to MartenW's Review

Written on: 27/11/2017

Dear Marten,
It has been a pleasure having you as our customer and thank you for choosing DBM to conduct your move. We are always at the other end of the line so if you ever need us all you have to do is pick up the phone and call us.

Kindest regards,
DBM Express Movers

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★★★★★

“Incredibly good value for money, friendly, flexible”

Written on: 15/09/2017 by Aishaj463 (1 review written)

The quote that I got was very competitive compared to other more established company. There cost less than half compared to the more established providers. Also the pricing structure is simple and there are no hidden additional cost. We moved from a 2 bed to a 4 bed house. The 2 bed flat was on the second floor and stair cases were narrow. They are to deconstruct and rebuild 2 beds, a sofa, washing machine, fridge/ freezer, 1 large shelve and did so quickly and without complaint. We got the… Read Full Review

Dbmexpressmovers's Comment

Written on: 27/11/2017

Hi,

Thank you for taking the time to give us your feedback. We truly appreciate this and we are delighted that you were happy with your move and your team on the day. If we can be of further assistance please do not hesitate to get in touch and it will be our pleasure to help you.

Kindest regards,
DBM Express Movers

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★★★★★

“Quick, professional, friendly and no damages ”

Written on: 14/09/2017 by vwCrowley164 (1 review written)

We are very pleased with the service provided by DBM express. They turn up right on time the day of the move and they have delt with all our furniture with professionalism and care. They have been very helpful in disassemblying and reassembling all the furniture and we haven't suffered any problem or damage. We arr definetly really happy with the service ans we would recommend the company to a friend for sure… Read Full Review

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★★★★★

“Brilliant service from DBM”

Written on: 08/09/2017 by KyleeYoung343 (1 review written)

We were so pleased with the service we received from DBM. They packed, moved and unpacked our four bedroom house in one day with no breakages. They were thoroughly professional and incredibly hard working. It was one of the hottest days of the year and they worked relentlessly, not leaving untill the job was done (at about 8.30pm). I was thoroughly impressed and to top it off they were very reasonably priced. Thank you DBM!… Read Full Review

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★★★★★

“Outstanding service”

Written on: 06/09/2017 by Johndauth (1 review written)

The team who moved us were relentlessly efficient and outstandingly helpful. They took great care with all items and there was absolutely not a jot of damage(one broken broom - not their fault) They worked hard and fast and went beyond the call of duty in picking up some items at another address (for which there was no additional charge.) They were very skilled in disassembling and reassembling furniture and left us tidy and largely unpacked. A very good day's work with some charming guys… Read Full Review

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★★★★★

“Outstanding service from DBM”

Written on: 19/08/2017 by Aussiejohn (1 review written)

The boys were on time and worked tirelessly. They were also cheery and very pleasant to have around. We strongly recommend them… Read Full Review

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★★★★★

“An excellent team”

Written on: 11/08/2017 by Nataliedbsl (1 review written)

We cannot rate this company highly enough. They were excellent, both the removals men and the lovely sales advisor, who was so helpful when we approached her post service regarding a mistake we'd made. The job, demanding by any standards (two house moves, 1 to Cornwall, 1 to central London - 2 four story house's), included the packing service. The price was the most competitive of all the quotes we had. The guys were extremely fast, efficient and helpful and nothing seemed like to much… Read Full Review

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★★★★★

“Fast, Efficient and Friendly.”

Written on: 03/08/2017 by brendanryan07 (1 review written)

These guys were amazing! From the speedy quote, to friendliness and helpfulness of Bianca in the office/on the phone, to the four who came to pack everything up, I couldn't speak more highly of the team. I was given an hour slot for them to arrive, as they had an earlier move that day, but they arrived 10 minutes into the hour and were done packing everything up by the end of it. And they apologised for 'being late'. I had furniture which needed to be taken apart to move, and this was also… Read Full Review

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★★★★★

“Flawless removals”

Written on: 01/08/2017 by 91Huber (1 review written)

Great team of removal guys. They had two vans but we were still not finished so they sent another van and 3 more guys who were there within the hour and got the job done quickly, efficiently and with zero breakages. Would definitely use DMB again - if I ever move!… Read Full Review

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★★★★★

“A Perfect Move for Precious Things”

Written on: 31/07/2017 by McCormickgp434 (1 review written)

After 32 years in a four-storey house, we were moving with all our furniture, paintings and collections of precious pottery and artefacts into a much smaller flat. We looked at eight removals firms, interviewed three of them and chose DBM Express. They outlined full details of the move process, including packing all our goods and objects including garden tubs in full flower. They were as good as their word. Professional, hard-working and discreet, they worked as a real team. Every box… Read Full Review

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★★★★★

“All round excellent ”

Written on: 15/07/2017 by TessaH2017 (1 review written)

We cannot fault DBM - they were excellent in every aspect. We would not hesitate to use them again or recommend them to friends… Read Full Review

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★★★★★

“Great movers and customer service”

Written on: 06/07/2017 by JohnOconnor75 (1 review written)

DBM helped us move our 3 bedroom family home on one of the hottest days in London. On the day of the move, 3 men arrived at 8:15am (they provided us a frame of arrival between 8-9am so spot on). The men, all uniformed introduced themselves to us and after having a tour of the house they swiftly started packing up our belongings. They packed and loaded our three bedroom home by 2pm and everything was done with great care. The crew worked tirelessly and although the access at the new property… Read Full Review

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★★☆☆☆

“cheap but unprofessional”

Written on: 03/07/2017 by majafg (1 review written)

The team that packed and unloaded our 3 bed house was very nice but on top of taking way more time than what was planned -they lost the screws of our dinner table -scratched our dinner table and damaged a desk, the large dining table scratches were notified right awaay to the team leader but be bluntly denied. -they wouldn't collect our garment boxes for which we had paid a deposit because they said they were not in immaculate condition. Then when we made a complaint about the lost screws and… Read Full Review

Dbmexpressmovers's Response to majafg's Review

Written on: 04/07/2017

Hi,

I write regarding the two reviews that you have recently posted about our Company. As you know, the reviews do not represent the facts of what occurred. As per your threats, this in a bitter attempt to ruin our hard earned Company's reputation and you chose to write an extremely negative review which does not reflect reality.
With regards to the actual facts of what happened: you emailed us almost 3 weeks after the removal service that there was damage done to your furniture. Even though our time limit for claims is of 7 day, we do care about our customers and for this we have agreed straight away to send one of our supervisors to check the premises and assess the damage. What he saw was not something that we expected to see as all the furniture has been moved following the removal service and thrown on top of each other by the men that are working at your property.
All your items were delivered in same condition that have been collected. Every single item was protected during the moving service. On the day of your move your husband was notified of existing damage that was there prior to the removal but he did not seem interested in it. We have photos to prove all the existent damage. We are honest and we do expect honesty from our clients as well. I do understand that you had bad experiences in the past but please do not call us unprofessional as this is not the word that describes our company.

Knowing that your new property was a building site your responsibility was to arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as workmen are, or will be present. All the items were full of dust and hand prints from the handling with no proper protection over them and again photos have been taken to prove this.

On the day you met our supervisor you showed him the wardrobe boxes and you were informed that they will be collected if they will be in a reusable condition. The boxes were torn and under a pile of rubbish bags and building waste that was left outside. This is totally unacceptable as we do not collect boxes that are of no further use. We can not reimburse you for damaged boxes that can only be thrown away.

You have complained that your removal service took too long. Well, aspects like the access at the properties do have an impact on the duration of the service. Our men worked constantly. Having said this, we delivered the service we promised we will do and you have not paid any extra penny.

You initially said that the screws from the bed were also missing. As you are aware, the screws from the bed were on the bed and the supervisor showed them to you when he visited your home. In respect to the screws for the table they were attached with tape on the table but since the furniture has been shifted around they could have very well fallen.

Sincerely,
DBM Express

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Majafg's reply to Dbmexpressmovers's Comment

Written on: 20/07/2017

Your reply just proves my point that you not only delivered an unprofessional service and you literally accuse your client of lying and put the responsibility of your carelessness on us.
I must stress again that some of the damages to the furniture -the only one that we could see at the time as indeed it took us a long time to unpack everything- were notified to your team leader at the end of the unloading process and at that time they also denied and said they had been there before. So denial is apparently part of your practices.
Also the missing screws were never taped to our table as we looked for them right away and we still haven t found them. Also a few days after the move a person from your company came to drop off a pack of screws from our kids bed that had been forgotten in the truck which shows that taping them to furniture was consistently part of your procedure.

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★★★★★

“Amazing service, would highly recommend”

Written on: 20/06/2017 by 254O'Hara (1 review written)

Extremely considerate and professional service. Looked after our valuables very well, highly recommended! Also, cost wise much more reasonable than other quotes I received!… Read Full Review

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★★★★★

“ Quick and effective ”

Written on: 16/06/2017 by 65Marsh (1 review written)

DBM staff arrived at 10:45, a bit earlier than planned but i saw them on the street and told them it was ok to start. Three staff members came up to the house, packed everything and loaded the truck in 2h15. They needed 35+ boxes, disassembled a bed etc. It took them less than 30mins to load everything to the new flat plus another 30mins or so to reassemble everything they had disassembled. I was really really impressed by their work, I'd definitely use them again. Everything was in perfect… Read Full Review

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