written by majafg on 03/07/2017
The team that packed and unloaded our 3 bed house was very nice but on top of taking way more time than what was planned -they lost the screws of our dinner table -scratched our dinner table and damaged a desk, the large dining table scratches were notified right awaay to the team leader but be bluntly denied. -they wouldn't collect our garment boxes for which we had paid a deposit because they said they were not in immaculate condition. Then when we made a complaint about the lost screws and the damages on items a supervisor came and put all the blame on us and our builders for not storing our furniture properly while the building works were being finished. They were cheap indeed but i could not expect them to be that unprofessional and dishonest.
written by 254O'Hara on 20/06/2017
Extremely considerate and professional service. Looked after our valuables very well, highly recommended! Also, cost wise much more reasonable than other quotes I received!
written by 65Marsh on 16/06/2017
DBM staff arrived at 10:45, a bit earlier than planned but i saw them on the street and told them it was ok to start. Three staff members came up to the house, packed everything and loaded the truck in 2h15. They needed 35+ boxes, disassembled a bed etc. It took them less than 30mins to load everything to the new flat plus another 30mins or so to reassemble everything they had disassembled. I was really really impressed by their work, I'd definitely use them again. Everything was in perfect condition (tv, microwave, etc).
written by Camrynt138 on 13/06/2017
I cannot be more pleased they arrived at the agreed time and they do all the job fast, clean and professionally. Thank you very much, definitely I would recommend DBM Express services to my friends
written by Lyons166 on 01/06/2017
Friendly efficient service! It was just a small move but it went extra fast
written by on 30/05/2017
The guys turned up bang on time! They were thoroughly professional, friendly and nothing seemed to be too much for them. I would have no hesitation in recommending DMB Express! A1+++
written by AliLondon on 25/05/2017
On my moving day, the team of three guys from DBM Express Movers turned up on time early in the morning and set to work loading the large van with the boxes and furniture. They even helped pack up the last few items around the house! The team were friendly and efficient, and took a lot of care with delicate items, ensuring nothing was damaged. The move took several hours due to the number of rooms and amount of furniture etc. but the team worked tirelessly to get everything done with the least amount of fuss. They had to disassemble some of my items of furniture and did so in record speed, at the new place they put up all the furniture again as good as new. They also put everything in the correct rooms and arranged the furniture how I wanted it so I had a minimum amount of changes to make once they left. I would highly recommend the DBM team to anyone moving house, however big or small the property. The team were fast, careful, friendly and great value for money.
written by on 22/05/2017
I was concerned because I had a window of 3 hours to move the content of a 1 bedroom flat to a new place but these guys were so fast I couldn't believe it! The friendly staff arrived on time and within an hour everything was loaded in the van, furniture and all. The most seamless removal I have done (out of 6 removals I have done in the past). Really good quality price removal company. Couldn't recommend it more.
written by KarlySilva86 on 17/05/2017
I have found this company online when looking for different removal quotes! Gave me the best quote, quick to reply to any emails/calls, very friendly! On the day two guys arrived on time, removed everything from the property very quickly, dismantled beds, all in a super short time! In the new property everything was removed and placed where wanted, beds put together! All moved and done in 3 hours! There isn't one single thing I was unhappy about.. They made the stress of moving so much less stressful! Thank you again!
written by cchouchaoui on 15/05/2017
The three guys were very professional, dynamic, nice and very efficient. Their leader explained clearly their plan and asked us if we agreed with it. I will definitely call this company for my next moving.
written by Johnnyx66 on 15/05/2017
DBM Express offered a wonderful service. The quote was very reasonable and everyone was super friendly and efficient. The four guys that did the move for us were very polite and friendly. They worked extremely hard and nothing was too much trouble. A really impressive team and a great service. Would recommend DBM any time.
written by Michaelo64 on 11/05/2017
DBM Express was not only the most competitively priced but I was really impressed by their professionalism. They were really efficient in providing me a site survey and pricing. Also their team was dressed in uniform which added greatly to their professionalism. They were extra helpful in helping my in my move as well as wrapping my items in protective shrink wrap. I have nothing but praise for their service and can wholeheartedly recommend them to anyone looking for professional movers who are on time and who work hard.
written by lizpopovich on 09/05/2017
After comparing several companies, we selected DBM Express to handle our move. We could not have been happier with their service. From the booking of times with the office staff to the agreement on price to the actual move - all parts were handled with professionalism and enthusiasm. We were so impressed with the moving team - they worked so hard and had to problem solve on the spot with a couple of challenging items and all was handled with a genuine desire to get the job right. We hope not to move again for a long time, but when we do we will call these guys. I highly recommend this company!
written by Stephenallen1407 on 03/05/2017
We hired DBM Express again to move our stuff based on the excellent service we received previously moving in North London. This time we were moving from London to Gloucestershire and DBM fit us in at short notice. Fantastic, efficient service with professional packing. The guys are all very friendly and professional and minimise the stress of moving house. The actual move was done so quickly, securely with no damages and they check that you are 100% happy before finishing up. Great job - I would definitely recommend to anyone moving in London! Thanks again.
written by nickmeffe on 01/05/2017
A thoroughly professional, friendly and hardworking team made my house move a pain free experience. Very helpful in every aspect of the move from start to finish. Highly recommended.
written by 312Beebe on 25/04/2017
I had my house removed this morning.both of the man were very fast and professional.i would advise this company to everyone as their tariff is very reasonable Kind regards zlatina
written by Tierney41 on 09/04/2017
We highly recommend DBM and will definitely use them again. The team were amazing in all parts of the journey - they were super patient answering all of our questions, they were very careful when packing up our house and moved us in super speed on the actual day. Everyone is very friendly, which also made the move a lot more easy than anticipated. Thank you, thank you, thank you
written by patersonrichard on 05/04/2017
From the outset DBM Express showed greta professionalism and efficiency. After my initial enquiry about moving my belongings - held both in storage and in a rented flat - from London to Edinburgh, they quickly provided me with an estimate of the cost. When I had fixed on a moving date a representative came to both locations to assess the cost more accurately and indeed the first estimate proved correct. We organised for his team to come to pack everything in the morning with an agreed schedule to arrive in Edinburgh early the next day to unload. The packing team were efficient and showed every care with my belongings. The next morning bright and early they unloaded again with no fuss and with great courtesy. I would recommend their service to anyone looking to move. Courtesy and efficiency are the hallmarks of excellent service RP 5/4/17
written by Ramos270 on 04/04/2017
DBM made our move a very good experience they packed the day before and loaded their trucks very efficiently the day we moved and helped us unpack and put furniture together. Also helped us out with our son's move and storing his furniture for what we though a very fair price.
written by CoffeepotMS on 03/04/2017
Fantastic service of both packing and removal for my recent house move. The 3 men working were very friendly and polite, worked incredibly hard and made the whole experience much easier for me and my new family than it might have otherwise been.
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As rated by our community of reviewers
Dbmexpressmovers's Response to majafg's Review
Written on: 04/07/2017
Hi,
I write regarding the two reviews that you have recently posted about our Company. As you know, the reviews do not represent the facts of what occurred. As per your threats, this in a bitter attempt to ruin our hard earned Company's reputation and you chose to write an extremely negative review which does not reflect reality.
With regards to the actual facts of what happened: you emailed us almost 3 weeks after the removal service that there was damage done to your furniture. Even though our time limit for claims is of 7 day, we do care about our customers and for this we have agreed straight away to send one of our supervisors to check the premises and assess the damage. What he saw was not something that we expected to see as all the furniture has been moved following the removal service and thrown on top of each other by the men that are working at your property.
All your items were delivered in same condition that have been collected. Every single item was protected during the moving service. On the day of your move your husband was notified of existing damage that was there prior to the removal but he did not seem interested in it. We have photos to prove all the existent damage. We are honest and we do expect honesty from our clients as well. I do understand that you had bad experiences in the past but please do not call us unprofessional as this is not the word that describes our company.
Knowing that your new property was a building site your responsibility was to arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as workmen are, or will be present. All the items were full of dust and hand prints from the handling with no proper protection over them and again photos have been taken to prove this.
On the day you met our supervisor you showed him the wardrobe boxes and you were informed that they will be collected if they will be in a reusable condition. The boxes were torn and under a pile of rubbish bags and building waste that was left outside. This is totally unacceptable as we do not collect boxes that are of no further use. We can not reimburse you for damaged boxes that can only be thrown away.
You have complained that your removal service took too long. Well, aspects like the access at the properties do have an impact on the duration of the service. Our men worked constantly. Having said this, we delivered the service we promised we will do and you have not paid any extra penny.
You initially said that the screws from the bed were also missing. As you are aware, the screws from the bed were on the bed and the supervisor showed them to you when he visited your home. In respect to the screws for the table they were attached with tape on the table but since the furniture has been shifted around they could have very well fallen.
Sincerely,
DBM Express
Majafg's reply to Dbmexpressmovers's Comment
Written on: 20/07/2017
Your reply just proves my point that you not only delivered an unprofessional service and you literally accuse your client of lying and put the responsibility of your carelessness on us.
I must stress again that some of the damages to the furniture -the only one that we could see at the time as indeed it took us a long time to unpack everything- were notified to your team leader at the end of the unloading process and at that time they also denied and said they had been there before. So denial is apparently part of your practices.
Also the missing screws were never taped to our table as we looked for them right away and we still haven t found them. Also a few days after the move a person from your company came to drop off a pack of screws from our kids bed that had been forgotten in the truck which shows that taping them to furniture was consistently part of your procedure.