What a shame

4.4 / 5
87.8% of users recommend this
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Guest's review of Cadogan Tate www.cadogantate.com


“What a shame”

Written on: 30/11/2018

We moved out of our old house using a local company called Scotts, who held our possessions in storage while our new home was redeveloped. In the meantime Scotts were acquired by Cadogan Tate, so we were compelled to use them when it came to redelivering our things. The decline in service in the 14 months between the two moves was striking. They used the fact that they had possession of our things (making us a captive client) to claim an unnecessarily high price, the removers themselves were surly and resentful when asked to do more than what was convenient for them (in stark comparison with the old Scotts team) and worst of all was the fact that an item was broken and they refused to replace it, saying we'd claimed too late - ie unless you unwrap everything immediately then your insurance (which is expensive and they make you buy) is worth nothing. Avoid.

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