written by LadyHH on 27/10/2016
We sent our precious belongings in premium service to go directly from our home to Heathrow and then arriving a few days later at our home in Tenerife. After a month they arrived with everything smashed! When we when to claim on the Insurance for the £2500 as although I had detailed the items I had not correctly completed the form so instead of the value we received a couple of hundred pounds. We provided all the photographic evidence but still they would pay for our loss of our wedding gifts and items from deceased parent. This company has no ethics and couldn't careless as has been factually demonstrated. We have never made an insurance claim and this is how people are treated when clearly their fault for what happened!!! DO NOT USE
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