Am still waiting for my order NOanswer from online chat although I waited a long time!No answer to my emails No answer on the phone.Dont trust them dont use them AND DONT SAY THAT YOU HAVENT BEEN WARNED!

Sent incorrect inks, they did not work in my computer. Returned them as suggested, said they never received them. I consider this companys pactise to be suspect. I would never suggest them to anyone.

I ordered 4 HP XL cartridges. One of them was leaking, so I emailed 999inks and had an automated response with a reference number to use in all future correspondance. I emailed a further 4 times - ALL emails have NOT been answered. This is what their email said: Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one business day. One business day - That was on 4th July. Today is 16th July and no response. I called them today and after 21 minutes of being on hold I terminated the call. They took my order quickly enough but not I have a problem with a sub standard product they don't want to know. I would advise everyone to avoid being ripped off and avoid this website. I wish I had read the other reviews first - a lesson learned.

I purchased 6 cartridges for my Epson having only read the eKomi all positive reviews!! The were delivered on time unfortunately not lost in the post which only seems to happen when you return these useless cartridge to 999 inks.I spent hours trying to work out why i was getting no copies, assumed as i only got blank sheets it was either my printer or laptop only to find that it was in fact the cartridges...suddenly got a couple of faded yellow bars across some copies, smudged black copies with gaps everywhere and then nothing at all...cartridge empty light came on and upon checking the blue was empty, i assume there was nothing in it from the start, the black had something in it but did not print and as for the two other colours they appeared to be empty...quite frankly at £3.00 each it was a mistake to buy in the first place considering they probably only cost 10 pence ex China! Worse to come, having then purchased the real thing for £39, also a rip off, it took nearly a whole black cartridge and probably a hundred copies to clear out the 999 ink from the printer, most copies having blank bars across them and to this day my printer is not printing as it should! I e-mailed 999 and finally got a reply and sent the cartridges back for full refund...surprise surprise they are now saying that they have not received them...that was nearly two weeks ago...what can one do to get some justice with these people...for interested parties see my comments on eKomi,I'm still totally baffled why everybody seems to give 999 inks such glowing reports on eKomi, can't see a bad one apart from most on every other reviews site!

I think most people have had the same experiences with dried ink, non compatible inks and no refunds. Just look at the comments they come back with. All are identical because no one has the guts to do a genuine reply because they know they can't keep to it. I am now contacting Trading Standards and Consumer Direct. Lastly they even sent me their internal order system where they say 'failed chip' but blame my printer - funny really as soon as I put genuine HP cartridge in it all worked fine. 999inks own and errors gallore. Shame they are not from this neck of the woods and know how annoying their repat e-mails are.

Purchased 999's compatable cartridges for my Kodak printer. Colour cartridge was 'not recognised' by my printer and the Black cartridge gave a poor quality fuzzy print. My e-mail to 999 asking for a replacement or refund of payment was not acknowledged or replied to.

The order arrived on time and that's where the suitability of their offering stopped. The refurbished ink cartridge didn't work and this was put down to dried ink. The instructions (with typos that were misleading) failed to mention that they would spread ink everywhere - first expense, tea towel needing to be disposed of. Customer services were utterly appalling. They're manned by one of those people who say things like 'I understand' and 'I'm trying my level best' but who actually don't listen to your requests or try simple things like calling you back or emailing you the details (I requested this on the phone no less than 7 times). Trying to get a refund (according to their '100% satisfaction guarantee' was made far from easy. They failed to respond to emails. Despite increasingly daily irate calls from me, the appropriate person failed to get back to me for 3 days. The person dealing with the request also seemed more inclined to ignore the situation the worse they made it and more frustrated I got - there's no understanding of how to deal with customers. End result - many lengthy phone calls at my expense and an unusable ink cartridge! Avoid them at all costs!

Purchased a set of ink cartridges from 999Ink paid £5 for next day delivery before 1pm.

Didnt arrive before this, phoned customer services they said if its not there by 4.30 it wont be arriving, and theres nothing they can do about it!
apart from re credit the early delivery charge!

Please, please! dont rely on this company as I did, I needed the printing by 3pm and at 5pm still nothing so had to go out and buy from a print store, and luckily it wasnt much more.
Pity I didnt see these reviews until I'd purchased!

Useless, their showed they had over 80 cartridges when I ordered, but within a minute of paying I got an email telling me they are out of stock. Been waiting 3 weeks and have not heard anymore from the company as to when item would arrive. I have just canceled my order but got no apology. Avoid this company like the plague. Wouldn't even give them 1star if I could help it.

Like so many other reviewers I discovered an item on offer proved to be out of stock meaning that the item I needed a.s.a.p. took 9 days to arrive. Good sites own up to out of stock status before you order.
Once received, the goods proved to be inadequately packed - 14 loose cartridges and a pack of paper in a Jiffy bag! The premium grade paper had its package seal broken.
It's probably futile to contact "customer services", so I'll just go elsewhere next time.

Bought 3 sets of inks. I was at first sent the wrong black. This was sorted only to find that some of the cartridges were numbered wrong and this confused the printer. The cartridges seemed to all run out of ink before the chip knew about it. This led to some unusable prints and wasted attempts to clean the print head. I would never recommend this company or ever use them again.